Pearle Vision

Excellent service, grateful for the glasses that still serve me well 2+ years later.

My son had broken the nose piece off a few months after we bought our glasses there. I was finally able to get in to the store 45 mins b4 my wife needed to be picked up for work. They explained it was not covered. I had brought my son's other pair with me that were in good shape except for the lenses which were scratched. The employee did offer to change the lenses for me which was great! He took both pairs and I asked if it was ok to take my son to eb games which is right across. He is 13 and had some games to trade in. I was told no problem and said I would be right back. I came back and stood there for 10-15 minutes waiting to pick up my sons glasses while he dealt with someone else. When I finally interrupted due to having to give myself enough time to go get wife. I then realized he had not touched the glasses due to the fact I left the store. He had moved on to next customer. I know he was being helpful to fix my sons glasses but if he said he was going to do something he should have. Good customer service like dealing with what he said he would do before moving to next person in store. If I had stood there i am sure he would have done it first. I shouldn't have to stand over him...I have 3 kids I shouldn't need to do it to get proper service. Wasted my time which like most I don't have much of. I may go back and give them a chance to redeem themselves. Will post after with results. Not a good first impression

I went to Pearle Vision 2 years ago for new glasses, i was very satisfied that i was able to get 2 designer frames for the same price that another company would have charged for one designer and one cheaper frame. Ordered the glasses, my pair of lenses were somewhat off, the optometrist conducted another exam and adjusted my prescription for free. Pearle Vision sent away my glasses for new replacement lenses, when i received them they were perfect. Very satisfied, they are busy so you have to be prepared to wait while they assist other customers.

Horrible, Horrible Customer Service! I went into this location (Hillside Shopping Center) to inquire about getting fitted for contact lenses. I spoke to a middle aged man (late 40s) who greeted me with dark, thick framed (ugly) glasses and said he was the "contact lens guy" (no, the irony wasn't lost). When asked about my eyeglass prescription I informed him that it was just over a year old (13 months) but my eyesight was fine. I had my eyeglass prescription with me and I was just interested in a contact lens fitting. He immediately insisted on an eye exam. I then explained to him my last optometrist (who issued my prescription) told me an eye exam wasn't needed to transpose my current eyeglass prescription into a contact lens prescription and only a fitting is required, which was all I wanted. That's when things went sour. He immediately became dismissive and rude, refusing to do a contact lens fitting and accusing me of "jeopardizing his welfare" while pointing at his diploma on a wall, which he seemed arrogantly boastful of. He said he'd lose his license if he fitted me for contacts without imposing a new eye exam onto me, which was nothing more than a cash grab (my last optometrist warned me about that). I was shocked at how quickly his tone became condescending and basically telling me to go somewhere else. He started his excuses on why he wouldn't accept my business, but I simply stood up, firmly thanked him for his time and walked out. I've NEVER been treated with such disregard and contempt for refusing an unnecessary service. After walking out, I went to VISIONS OPTICAL (in the same mall) and the lady there was SO friendly and helpful. She scheduled me in for a fitting and gave ME the option of an eye exam. I opted out (of course) but will go there the next time I need one. THAT is how REAL customer service works. Pearle Vision will NEVER see a dollar of my hard earned money because of the way they treated me. I don't care if he had a bad day, there's NO excuse to treat customers like that.

I ordered glasses from this location Aug.4. I was told it would be 7-10 days, maybe sooner. Well today is Aug. 18th and I still don't have my glasses and haven't heard from the store that there is a problem or not. With all the eye wear retailers in Vancouver you would think service would be the hallmark of success. Apparently this is not the case with Pearlvision. Would certainly not recommend this company.