FYidoctors - Penticton - Marina Way

FYidoctors - Penticton - Marina Way

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1.0 1 review
200 Marina Way, Penticton, British Columbia, V2A 1H4, Canada
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6 days ago

Lead time is too long!

On October 13, Tried to book appointments for myself and spouse and was told earliest time for my doctor was late december - if we booked separately and into January to book in together. I find this totally unacceptable. Maybe for my doctor but am willing to try someone else. Will have to go elsewhere.

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Jul 15, 2019
Im beyond discusted with this place i brought my daughter for a eye exam here that part went well but that was may 28th Her glasses were ordered that day and i was told it would take 2 to 3 weeks for her glasses to be made i get it she has a very special perscripfion that takes extra time but june 28 they call and tell me the lab messed up the prescription so they have to be remade and woukd be another 2 to 3 weeks and now a couple days ago they say they haveing issues with the lenses and it gonna be another 2 to 3 weeks MY DAUGHTER NEEDED THOSE GLASSES FOR HER FINAL EXAMS IN JUNE MY DAUGHTER IS WALKING INTO WALLS They have been fully paid already and my kid still cant see NEVER NEVER GOING HERE AGAIN superstore had her glasses made in just under 2 weeks last yr and only reason we went with fyi this time cuz she found a frame she loved NO MORE EXCUSES MY KID CANT SEE

Jun 21, 2019
FYIDoctors was disappointing and expensive. Despite the gorgeous, professional, state of the art office, I was kept waiting in the waiting room, in the hallway, in exams rooms for 90% of the 85 minutes I spent for my basic eye exam. For a basic eye exam (I previously did not wear glasses), the total exam came in at $120 (higher end of the $75-120 quoted). Additionally, the appointment ran far over the allocated time, at no point were they apologetic to me (I was in over lunch at work and needed to reschedule a meeting, and left me sitting in a hallway for over 15 minutes). Though the optometrist was kind and comprehensive, the lack of office flow, and business strategy totally put me off. The initial parts of the exam were also challenging and not kind. By the time I had been shuttled over to look at lenses I needed to dash out the door. Would phone around and get some quotes before going here.

Mar 25, 2019
I had a very pleasant experience! My eye exam was fast and easy! The receptionists were very helpful in working out my coverage for the exam and new glasses. Dr. Chivers was friendly, comfortable to talk with, and she took the time to explain to me what she found in my exam. The lady was also very helpful and understanding and patient with me while trying to choose frames. Added>> Even better...I got a call from the office today that they accidently over charged for the exam! I was very thankful and impressed they saw the error and called me to correct it! Very very happy! Cant wait to get my glasses!!

Mar 27, 2019
I got the best service very attentive to your needs in picking frames. Plus got a very thorough eye exam very happy.

Feb 1, 2019
I am not sure why I keep giving FYI chances ..... after my third awful encounter with the rude staff, I am finally switching to a new place. It's a shame that the staff there are what cause people to leave. The optimitrists themselves are great. Not worth it.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pmOpen Today
Thu:8 am - 7 pm
Fri:8 am - 5 pm
Sat:8 am - 5 pm

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