Dr Peter Hopp

Last spring I was referred here due to a slight tear in my retina. I was given no instructions except to fill out a form that basically said that if they find something that needs laser treatment then they will do it in the same appointment. After waiting for 10 minutes I was taken into a room where I had some drops put into my eyes and then went back to wait in the main area. It seemed like a while (maybe 20-30 minutes) when all of a sudden an employee walked by me and looked shocked that my eyes were so dilated and said "wow, you're ready to go!" So I was taken into another room for testing and then put into the main room again. Then I was given different eye drops and put back into the waiting room. After maybe 15 more minutes I was brought in to see Dr Hopps where I then realized apparently I am needing the laser treatment and they were going to do it now. He put me in this chair that tips you almost upside down and proceeded to prod and poke at my eyeballs (they were numb from a different set of drops I had been given) while talking on his headset to his receptionist at another clinic. He had a rather heated conversation with her because there was some emergency with an elderly lady who had lost vision in one eye, but the receptionist had put him on hold and he hung up on her because he didn't want to wait. So while he was poking around my eyeballs (it didn't hurt but I did make audible sounds because the pressure was quite uncomfortable and the experience of someone touching my eyes was rather unnerving) he was also dealing with other patients on the phone. I really had no idea what was happening at this point. He did hang up when he began to laser my eyes to repair the tear in my retinas, but then he immediately sat me up to show on the computer what it looked like but I didn't have my glasses on so I couldn't even see the screen. Then he said they would follow up with me in a year to see if it had come back or whatever, but it's been over a year now and I haven't heard from them. Once leaving this clinic I felt traumatized because it all happened so fast without explanation and I could barely see because my eyes were so dilated. I honestly don't even know what happened that day! I hope this hasn't been a similar experience for others :(

After the 2 hours it took for this place to lead me into 4 different testing rooms, 3 times in the doctor's room, 2 waiting rooms and one nasty technician, I was really happy to finally leave the chaos of this office. When I finally got to see the doctor for the third time and was led into his room, he spent the first minute texting on his phone, ignoring both me and the technician. When she left he texted for another 2 minutes while completely ignoring me. He finely looked up, said sorry and walked out of the room through the adjoining door to the next patient, half-heartedly pulling the door closed. When a tech entered the room, the interior door blew open. The elderly lady looked uncomfortable that I could see her, as there was no privacy. The doctor started speaking to the technician about another patient they named by name, saying that she would rather stay a hypochondriac than take the pills he gave her to make things better. He again half-heartedly pulled on the door, with the door blowing open a second time moments later. I finally got up and shut the door completely and received a thank you look from the elderly lady. While the doctor was in the room with her, I could hear the entire discussion over whether she needed a cataract removal or not. When he finally came back to my room, he made sure to close the door completely. Obviously he got the message. He spent maybe 5 minutes with me and never even checked my eyes (he felt the pictures on the computer were sufficient.) He told me I could go, beginning his dictation before I even left the room. So here is the bottom line - my appointment took a full 2 hours before I could leave. While they were leading me from room to room and between 2 waiting rooms, they are also doing the same with other patients at the exact same time. There are 4 technicians and 4 patients in different stages of processing, all trying to not bump into each other. They are highly disorganized. The technicians are frustrated with the elderly patients because they aren't able to move as fast as they would like them to. It felt like a meat processing plant where they are moving the cattle along as fast as possible. The doctor does not communicate properly with the technicians except to gossip about other patients in front of current patients. There is a lack of basic privacy, so don't expect anyone to keep your business strictly your business. The doctor lacks the basic respect for patients by not properly closing doors and texting on your time. You are given a minimal amount of time to do things like discuss the pros and cons of treatment or to even ask questions, before being ushered out so they can process the next person. The technicians are the wheels of the entire operation, doing the majority of the work instead of the doctor. He gets the big money while they do the bigger part of his job for him so he can move people in and out as fast as possible. After all, more patients in a day means more money for him. They lack the basic respect for the privacy and rights of the patients to be treated nicely, as one technician berated an elderly man in her care for no apparent reason. It took far too long to only be seen for a total of less than 10 minutes with the doctor, 3 minutes of which he was texting while I was waiting for an acknowledgement that I was even in the room. I will never go back here again and will find another ophthalmologist's office that won't devalue the people that pay his mortgage.