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Optiks International

Optiks International

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3.7 Google Review
Vancouver, British Columbia, V6B 2T9, Canada
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Google Reviews

Refresh Reviews 3.7


Apr 5, 2019
I wanted to add a review from my visit today because it seems that the ratings for this place are being dragged down by bad experiences with the optometrists (potentially at other locations). I came by just to browse frames today and the staff were very helpful and friendly without being overbearing. They checked on me once in a while but didn't hover, so I never felt pressured. They also helped me hunt down some styles to try on, again, without hovering as I tried on. I probably spent nearly an hour in there. They also have pretty good deals on offer (Groupon PLUS buy 1 designer get 1 non-designer free). The prices are probably average/a little pricey if you don't use the deals though (e.g. if you only want 1 pair). They have a large comfortable space with a large collection of designer and non-designer glasses. Also 2 minute walk from Canada line station, very convenient.

Mar 15, 2019
I had a really unexpected and unaccepted experience with the service received from the Optiks International Coquitlam. I had an appointment with the optometrist for the annual eye exam and got the new prescription for my glasses. Then I ordered the new prescription for my glasses ( from different company) and after that contacted the doctor for re check after around a month since my eyes did not get use to the new prescription and I cannot see properly and the doctor moved to different place as the Optiks International Coquitlam closed permanently. The doctor moved to new company and they asked me to pay to visit the doctor and I called the Langley branch of Optiks International Coquitlam to visit by the doctor who is in their office to not to pay extra money which I should not pay and they check with manager and they told that they are not responsible for that and this will the doctor responsibility however I think this is the Optiks International Coquitlam responsibility as the doctor has not own office and working for different company and they asking money to visit. I really regret that I had chose Optiks International in the past as well and purchased the frame and glassed from there and took my family for the eye exam there. I never suggest this company .

Jun 30, 2017
I had an exceptional experience with Optiks International. I called them this morning to ask about their 2 for 1 promotion and the person who answered the phone was Wendy--who I found out was the manager later on. She was so friendly and helpful on the phone that I made the choice to visit the store in person. I had many questions when I got to the store and Wendy was so patient in providing me the information I needed. Wendy was just as friendly and helpful in person as she is on phone. She truly listens to what you need and honest about how the glasses look on you--making sure the glasses flatter your face. I truly had a lot fun trying on new glasses. They have so much selection it was pretty hard to choose the right one but I found two that were just perfect for my face--Kate Spade and Oscar designer glasses. Because of the $20 Groupon I bought ($175 off on top of the 2 for 1 promotion), I was able to get the most value for my money. I highly recommend Optiks International because the customer service is awesome. Thank you Wendy and the rest of the staff of Optiks International for making my customer service experience a great one. I can't wait to pick-up my two new pairs of glasses!!!

Jun 25, 2017
I got 2 pairs of glasses for just $379... one is designer ray ban prescription sunglasses. I've visited the store many times before to my old glasses fixed or tighten and they happily do it for Free even if it wasn't purchased from them(!). This made me come back and give them my business. Workers a delight very honest and always smiling :) Summer finally here so I got to really wear my new sunnys this weekend. I'll be returning for sure.

Nov 8, 2017
Ordered some Safety Glasses in mid May, was told they would take 1-2 weeks. Hadn't heard anything after 2 weeks, so I called and was told they damaged the lenses during manufacture, so they would have to order them again and it would only take another week. Fast forward to 6 weeks from order date, I still haven't heard anything. Call the store and apparently they shipped 3 weeks ago and were signed for at the store but they were lost, so they would have to be re-manufactured and it would be another week and a bit (bringing the total to 7 weeks) Staff have been communicative and apologetic, but the delays are unacceptable and promises have been made and not kept. Update: Glasses ended up arriving in the store after 8 weeks. Staff didn't call when they arrived. I called and they told me they had arrived and would refund the whole amount.

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Opening Hours

Tue:10 am - 6 pm
Wed:11 am - 7 pm
Thu:11 am - 7 pm
Fri:10 am - 6 pm
Sat:10 am - 6 pm Open Today

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