Charleswood Eye Centre

I went here to repair my child's glasses after talking to the receptionist on the phone. She told us to come in and they would be able to repair the hinges free of charge. When we arrived, the staff there had no idea what I was talking about and were incredibly rude. One woman rolled her eyes when I said "eye doctor" and corrected me with a scoff, "Optician!" Finally, another woman helped us with an overly-condescending tone and told us she could not help us at all and handed us back the glasses. She walked away without so much as a "have a good day" or "sorry you were given misinformation." I will not be returning here.

I have been wearing glasses for over 40 years and have never had such a horrible experience. My issue has been ongoing since October, I followed up on December 18th and today I was basically told to leave. My lenses are not satisfactory (one in fact has an incorrect prescription). They are clouded with a yellow tinge which in over 40 years of wearing glasses has not happened before. I will investigate at another business, and if this is an issue that can not be helped due to changes in the way that glasses are manufactured, I will accept this. However - in my journey to get clear, correct lenses put into my existing frames, I have been treated very poorly by a newer staff member who has absolutely no concept of customer service, very poor communication skills and what I feel is low cognitive ability. To be fair, a different staff member (who told me she started today) did attempt to satisfy me. She apologized for a problem that she had nothing to do with and did appear to be knowledgeable. The final straw happened this morning when I was given a call to come in and have my new lenses cut & placed into my frames. When I arrived I waited about 20 minutes while they attempted to install the new lenses. I was then advised that the lady who normally cuts glass was not in today, and they were not sure if she would ever be back. (That must be an interesting story, hopefully she is OK). I asked why I was telephoned and advised to come in when they could not install the lenses ? No response. No apology. No solution offered. Made to feel that I had unreasonable expectations and that I would be refunded, take my business somewhere else. This is the first time I have written a bad review. I enjoy providing good reviews for businesses that deserve it and take my business elsewhere when I am not satisfied. The events leading up to today, and today's experience actually brought me to tears. I believe one staff at this business is not fit to serve the public in any customer service related capacity. If she worked for me she would be fired, she is beyond retraining. Hopefully the new staff member can turn things around, she showed excellent potential.

Nice people, they treated me and my family well. We will go back

Very friendly, helpful, and knowledgeable staff. Highly recommend.