Family Vision Clinic

The first time I went to this clinic was about three years ago - for a simple eye exam and, likely, to order new glasses. I had the exam, picked out a set of frames and they also said that they would order in a set of frames for sunglasses for me to look at. Not having heard anything for three weeks after that, i stopped by the clinic. the only record they has was of my exam. Finally, after much searching they found a basket with my prescription, the frames that I had chosen and a note saying that I was going to think about the frames (??!!??) Nothing had been done about sunglasses. I did get prescription sunglasses,. But, after two years one lens was badly scratched, so I took the sunglasses to this clinic. A new lens was ordered (my sunglasses were sent off to have it fitted in the frame.) When it came back I was told that the employee had decided to get both lenses replaced, "so that they would both be new" or words to that effect. unfortunately, i also let that slide. However, that second lens never fit right and it kept falling out. Recently it felt and I lost it, so I simply put in the old lens (which fits fine and has no defects.) Last week I got a call that it was time for the annual exam regarding cataracts. One set of tests involved switching between lenses to see whether I could see any differences. Unfortunately, the employee who was administering the tests seemed to be in something of a hurry - at least for that last set. Several times when i was asked which lens was clearer for me, as they were rotated through, it was done so quickly that I was unable to determine whether or not I was actually able to see better with one, versus the other, of the pairs that I was supposed to compare. Finally i had to say something more than that I was unable to make the comparison, as it became clear to me that she was writing down that I did not perceive any differences, rather than that I may well have been able to perceive some differences IF I HAD BEEN ALLOWED TO LOOK AT THEM FOR MORE THAN A SPLIT SECOND .I've now been referred to a medical specialist and will have to explain to that doctor about that flawed testing just in case my future treatment might otherwise be based in part on incorrect information. Having said all of this, none of the staff at this office have ever been anything but pleasant .

This business would not stand by their eye evaluation with me. I did not buy lenses right away because I found them quite expensive. instead a few months later I bought lenses at costco because of good prices. But I could not adjust to the new lenses. I went back to costco to make sure the prescription was correct. The lenses were correct so they offered to double check the eye exam and found different results (healthier eyes). When I brought this to the attention of Family Vision Clinic they tried to book me in for another evaluation at full price. asking why they seemed unconcerned with different exam results they cited a 3 month policy. Your eyes probably changed they said. over a couple months my eyes got healthier ok. Even if they did, would they not want me to be satisfied with the service they provide. apparently not unless im willing to pay again. Well if im paying again why not go with a third party that hasn't potentially screwed up. sigh, whatever happen to customer service and standing by your product. I found the initial eye exam rushed and it seemed they were more concerned with trying to sell me lenses. which didn't bother me at the time but in retrospect bothers me because of the differing results. Long story short im out a few hundred dollars with a pair of glasses that make me dizzy to wear. Their lack of interest in the differing eye exams shows a lack of professionalism. and their lack of sympathy to my situation and satisfaction shows something more concerning. I could not recommend this place with any faith. Sure they are probably fine 90% of the time but do you want to be that odd one out and left hung out to dry like me.