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Family Vision Clinic

Family Vision Clinic

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3.8 Google Review
287 Lacewood Dr, Halifax, Nova Scotia, B3M 3Y7, Canada
(902) 457-2224 familyvisionclinic.ca
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Google Reviews

Refresh Reviews 3.8


Aug 3, 2018
EDIT: the clinic’s response to my review has absolutely nothing to do with my complaints. I do not have diabetes. They are assuming I am a different patient. The optometrists seem good and knowledgeable, but I have never experienced a more disorganized office system. They have repeatedly cancelled and moved my appointments without contacting me. I will not be returning next year and will find a different optometrist

May 24, 2018
A couple of weeks ago I was having great difficulty with sensitivity to light and worried that it might be really serious. When I called my eye doctor of many years, I heard a recording that the offices were "closed indefinitely". A very helpful staff member of the optometrist department at Costco advised that the doctors were booked for the next few weeks but recommended two nearby clinics. I called Family Vision early the next day [Saturday] and explained my fears and they were able to fit me in a few hours later! Dr. Miriam Debly was so understanding. She did a number of tests and discovered I had extremely dry eyes. She prescribed a few things to try which helped immediately. I've seen her since and she suggested a couple of additional treatments. All I've had to pay for at the office so far was the photos of my eyes and a heat mask - about $40. Am I pleased - you bet!

Jul 27, 2018
I am a diabetic patient and my family doctor recommended family vision for my eye exams covered by MSI. I have already made a couple of visits and became family visions registered patient. I received a letter from their office informing that my check up is due. An appointment was given for the 26th of July. When I reached the clinic I was asked to pay a fees of $129. I mentioned about by MSI coverage And if they like can check with my family doctor who practices next door. They insisted that either I pay or come next year as MSI only covers once in every 2 years. If this was the case why was I not informed of the fee involved in the letter sent to me or the phone call made to me. The two staff ladies were having this conversation with me while I was waiting in the waiting area with other patient listening.( No confidentiality).This to me was very awkward and embarrassing so I took an appointment for the next day and left. I did some research online and contacted Costco for an eye exam. They not only fitted me in the same afternoon, checked my health card ,I was covered by MSI. The only payment was $20 for the eye photos. MSI confirmed that if a letter was sent to me by the family vision clinic indicating that I am due for an eye exam it should have been covered and that I need to get an explanation as to why this happened. I am really disappointed by the way I was treated by family vision (lacewood Branch).The reason for writing this review is to make sure that the information given to patients is correct and this kind of attitude and behavior should not be extended to any other patient in future.

Apr 20, 2018
Absolutely fantastic. 45 years old first set of glasses ever and I love'em. Family vision centers staff went obove and beyond to make sure these glasses were perfect for me. Highly recommended. Seeing is believing.

Jun 12, 2018
great selection, great staff, I have been going for years, I thought everyone saw a little blurry, thanks to them, I see clearly now!!!

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 3 pm

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