I would give zero stars if I could. Absolutely, positively DO NOT GO TO THIS LOCATION. You could probably travel to another country and get glasses faster than they can turn around an order. Everything other than the exam has been awful.
My exam was fine - no issues. They're great for getting that done, and I was able to get some frames that I liked in store. The staff were really, really good at taking my money and charging my insurance, but that seems to be all they care about. It's been 8 weeks since I ordered my frames and lenses and I still have nothing functional to show for it, and the staff and manager have been dodging my phone calls and requests for updates. The last time I was able to reach someone they said they were "at the mercy of UPS" but haven't been able to provide me with a tracking number or whatever to back up their excuses - which are about as good and useful as the glasses I still haven't received. Don't waste your time like I did. This place is the worst.
