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Eyes On Bedford

Eyes On Bedford

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1.0 2 reviews
1658 Bedford Hwy #0055, Bedford, Nova Scotia, B4A 2X9, Canada
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Nov 9, 2023

Extremely Poor Service

When I need my eyes tested up until now I have gone to optometrists at “Eyes on Mumford and most recently to Eyes on Bedford”. On August 11, I picked out glasses and took advantage of their 3 pairs for the price of 1 deal (which I now know borders on false advertising in my opinion). I was told at the time it would take 4-6 weeks to get them because of backups at the lab they use. Around 5 weeks I went back to their store in Sunnyside Mall asking about my glasses and was told it would be 6-8 weeks. Approximately at 7 weeks I was told It could be more than 9 weeks. Earlier this week I was told that they had sent all their work to a new lab in Ontario. As of today it has been 11 weeks and 4 days. Never during this whole ordeal was there ever any contact from them concerning my glasses even though they have all my contact information. I am recommending that anyone that may be planning to use this company to wisely make a different choice.

Jan 23, 2023

Substandard Optometrist

I have been buying glasses in Canada for 45 years. Eyes on Bedford is the worst place I have been to. They charged me and my insurance company - it took several calls to have them return the money. Fabrication of the glasses was substandard - after keeping the glasses for 2 months they returned them without correcting the fault. My recommendation to anyone considering using Eyes on Bedford - stay clear from this place!

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Dec 4, 2021
I would give zero stars if I could. Absolutely, positively DO NOT GO TO THIS LOCATION. You could probably travel to another country and get glasses faster than they can turn around an order. Everything other than the exam has been awful. My exam was fine - no issues. They're great for getting that done, and I was able to get some frames that I liked in store. The staff were really, really good at taking my money and charging my insurance, but that seems to be all they care about. It's been 8 weeks since I ordered my frames and lenses and I still have nothing functional to show for it, and the staff and manager have been dodging my phone calls and requests for updates. The last time I was able to reach someone they said they were "at the mercy of UPS" but haven't been able to provide me with a tracking number or whatever to back up their excuses - which are about as good and useful as the glasses I still haven't received. Don't waste your time like I did. This place is the worst.

Aug 27, 2021
Dr. Kathleen MacDonald was amazing. I liked the overal service.

May 14, 2021
Very friendly and helpful staff. Reasonable prices!

Jan 28, 2022
Had an amazing experience with Emily and Ben! They were both knowledgeable and courteous and were able to hook us up with some sweet frames! Well done Emily and Ben!

Nov 24, 2021
Took my two kids (7 and 5) here for a checkup. Great experience. Ariel and Kelly were very friendly, and great with the kids. Good chat with the Dr. after the exam too. Would recommend!

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 5 pm
Wed:9 am - 8 pm
Thu:9 am - 5 pm
Fri:9 am - 6 pm
Sat:9:30 am - 3 pm