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FYidoctors - Truro

FYidoctors - Truro

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3.6 Google Review
651 Prince St, Truro, Nova Scotia, B2N 1G5, Canada
(902) 895-0501 www.fyidoctors.com/truro
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Google Reviews

Refresh Reviews 3.6


Apr 27, 2018
Dr. Nielsen is the BEST! So patient, caring, knowledgeable, friendly, professional & helpful. She went above and beyond to help me figure out my prescription issues. I HIGHLY recommend booking your eye exams with her! Randy was equally as helpful in helping me with getting the right lenses that would work best for me. These 2 are an amazing team!

May 30, 2018
Great place. Amazing service. Everyone there functions as a team. Very pleased with the level of professionalism and customer service. Keep up the great work Dr. Smit and staff. Thanks Jenna for helping me pick out my new glasses.

May 29, 2018
Don't waste your money paying extra for scratch insurance on lenses. If it is considered a "gouge" and not a normal scratch it is not covered. Like most insurance policies they do everything they can to avoid paying for claims.

Jan 2, 2018
I purchased glasses from FYI last year and had a good experience. I recommended FYI to my wife. She had her eye appt and ordered glasses. Said it would take 3 weeks at most. They never called to report anything. Tried calling numerous times getting either a message or asked to leave a message. Finally got through and said the lenses arrived but were cracked on installation. The replacement lens would arrive within two days. That was 11 days ago. Still no call back. Left messages or just got a message that they weren’t open although on that day their website showed they were open. Sent an email, no reply. Finally after several attempts, we got an answer from a clerk. Was told they didn’t know where the glasses were and they would call back. That was 3 hours ago. I know mistakes happen and things happen out of their control but the lack of an answer or someone actually answering repeated messsges and an email is very very poor service. There are lots of options out there and I don’t understand why a retailer wouldn’t call, a simple courtesy to explain the delay or lack of service. Now it’s an issue and very definitely noted. It is very frustrating dealing with a seller that offers no follow-up. Once they have your money, it’s see you later.

Mar 23, 2017
Amazing service! The latest technology. Great selection of frames. Good prices! They let you take as much time as you need to find just the right pair of glasses. Dr. is professional and knowledgeable and they make sure your eyes are fully checked. They use all the latest technology so you get the best exam possible for your eyes. Very impressed. Highly recommend.

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 8:30 pm Open Today
Fri:8:30 am - 5 pm

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