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New Optical Palace

New Optical Palace

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4.7 Google Review
1005 Ottawa St N, Kitchener, Ontario, N2A 1H2, Canada
(519) 893-6900 newopticalpalace.com
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Google Reviews

Refresh Reviews 4.7


Jun 11, 2019
Had an excellent experience here with my seven year old son. We were able to get a next day appointment after his glasses broke at school. The doctor was patient, kind, and engaging with my very excited and kind of anxious kid. The salesperson helped us choose appropriate frames and upon learning that I don't have any vision coverage, kept the cost quite low. I am very happy with the service here, and will continue to bring all three of my children in for exams and corrective lenses.

May 30, 2019
If you like GREAT staff, GREAT service, & GREAT ZERO PRESSURE, (all that is very important to me) you came to the right place!!!!! 31 years wearing glasses I never been more happier than I'm I am after going to Optical Palace! I purchased designer eyeglasses with all the extras i.e., transition, digital progressive, plus. I have a budget for this purchase & I was studded to find out, I had enough in my budget to purchase excellent prescription sun glasses. That has never happened before! Please do yourself a favour go to Optical palace first, you won't be disappointed!!!

May 29, 2019
Made an appointment for an eye exam easily enough via e-mail for 10 AM. Arrived at 10 AM, filled out the usual new patient form, then waited. And waited. Two people ahead of me and one doctor with three other workers milling around. After 20 minutes one person ahead of me had been called in and I asked the other if she had been waiting long. She said yes and that she also had a 10 AM appointment ; with it now being 10:20 AM I asked two of the workers at the desk if the doctor was running behind and they hummed and hawed and didn't give me a straight answer. I then said I would reschedule and left. They seemed polite but to be running at least 20 minutes behind by 10 AM is unacceptable. Will not be rescheduling.

Apr 16, 2019
Amazing service!!!! I recommend this place to anyone. Ordered my glasses early aft and by late aft they were ready to be picked up! Couldn't be beat! Good prices, great service, will definitely go back.

Feb 22, 2019
Great service, friendly and helpful staff. I got both my eye checkup and glasses from New optical place , and I am totally satisfied with time they take out to explain you everything. Doctor is great too! I would highly recommend this place for both eye check and glasses.

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Opening Hours

Mon:9:30 am - 7 pm Today
Tue:9:30 am - 7 pm
Wed:9:30 am - 7 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 8 pm
Sat:9:30 am - 6 pm

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