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Costco Optical

Costco Optical

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2.1 Google Review
150 Kingston Rd E, Ajax, Ontario, L1Z 1E5, Canada
(905) 619-0487 www.costco.com
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May 8, 2022
I have made multiple attempts to book an appointment over the phone to see the optometrist. Instead, no one ever answers the phone and it goes straight to voice-mail. Nor does the retail section answer the phone. This has occurred the past 72 hours. Ratingvliw for poor customer service

Mar 11, 2022
I just found out that this place offers a free contact lenses fitting with a purchase of contact lenses as long as you have an updated presciption. I used to pay extra $$ for the optometrist from my previous optical shop just to do the contact lenses fitting, and it was so expensive! All these years, I had been doing that. I have a dry eyes which makes it very uncomfortable for me to wear contact lenses for a long period but this kirkland brand turns out to be more comfortable than the other brand I used to buy. Thank you so much costco!!

Nov 12, 2021
Great customer service! Knowledgeable, helpful, patient and professional. BTW, they measure your PD (pupillary distance) for free with a fancy device (and not a ruler like some other places). Glasses were good too, ready in less than a week. Decent selection of frames; even a picky guy like me found something suitable :-) They usually have discounts off the 2nd pair.

Jan 11, 2021
Ordered glasses and was told I would be contacted in 1 to 2 weeks. Over a month later I have heard nothing. Attempted to contact the optical department with no success for over 30 minutes. Operators were useless. No one answered and no one would listen. Still have not been able to get a response about my glasses. Will never be buying from a costco again with this customer service.

Aug 2, 2020
Definitely was not happy with my experience. Nothing against the staff as they were friendly and helpful. But I bought a pair of defective glass frames that were scratched, so I exchanged them for another pair which which this time were plastic but again the frames arived defective with part of the side glasses melted I was willing to exchange them just for another pair frames but somehow they didn't have them in stock anywhere they were discontinued the same day that I ordered this those frames that they were discontinued just doesn't make sense to me. It seems Costco head office is not quality checking their products which makes me wonder if the reason why they are cheap is because the manufacturer's they purchased from are given them the bottom of the barrel products. Finally after the second mishap I returned the glasses for a full refund and will be looking else where for quality glass frames.

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Opening Hours

Mon:10 am - 8:30 pm
Tue:10 am - 8:30 pm
Wed:10 am - 8:30 pm
Thu:10 am - 8:30 pm
Fri:10 am - 8:30 pm
Sat:10 am - 5 pm

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