Pearle Vision - Optometrist - Belleville, ON - VerView
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Pearle Vision

Pearle Vision

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1.8 Google Review
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390 N Front St, Belleville, Ontario, K8P 3E1, Canada
(613) 968-6400 stores.pearlevision.ca/9886/belleville-on-quinte-mall
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Google Reviews

Refresh Reviews 1.8
Apr 4, 2019
Bought many from here (at least a dozen pair across the family now), and been pleased. Good service. Good selection. Not sure why the dramatically low rating ad they have done well by my family.
Aug 13, 2018
I was really impressed with the service I received when I was here last. I wish I could remember the persons name, but she was helpful without being overbearing and pleasant. I have always had a good experience with the staff at this location. Very professional and competent.
Dec 16, 2018
I went To Pearle vision to order a pair of glasses, 10 days later they came in and I felt as though I was looking through beer goggles. Nothing was clear and I felt dizzy. they sent them away again and 5 days later they come back and I felt that nothing had changed. The lady working there trying to convince me that I just had to get used to them and that my eyes would be different in the afternoon and I need to wear them in the morning so I needed to take them home and put them on in the morning and I would notice a difference. She also proceeded to tell me that my prescription would change based on what I eat that day and that it is not an exact science. I was made to feel like I was the one that was wrong when I have wore glasses my entire life and know what they are supposed to feel like when I put them on. So I gave it one more shot had them send away again, had to get a recheck on the prescription in case that was wrong-which was another two two-hour trips to Belleville. In the end over a month later, over 10 hours of driving later, the glasses were terrible and I had to get a refund. I am very unhappy with the quality of their lenses i will never buy glasses through them again
Nov 16, 2018
I rarely splurge for overpriced designer brands alas I figured since I wear my glasses daily, why not.. I assumed with the amount of money I spent on a pair of both Coach and Dolce and Gabbana glasses I would get at the very least subpar customer service.. oh where assumptions get us .. my glasses have never fit properly, despite going there multiple times the first few months I purchased my glasses. Though the majority of the staff are incompetent and rude there is one nice, helpful employee there alas clearly the rest of the locals are aware because after the day she sold me my glasses was the last time I could get her attention for a mere moment , no matter how many times I went to the mall and popped in she is always busy with a line .. so I went to the mall multiple times and had multiple employees "fix" my glasses.. they don't even take the time to check and see if they actually fit my face after going to the back and doing something I might has well done at home as I paid for the warranty on my frames and lenses. This happened to me not once or twice but three times. The fourth time, I am very anxious and explain to the man, I assume is the owner "my face must be crooked because keep coming back" in a humorous fashion. He for the first time checks if the glasses fit after he adjusts them, they do not. I keep trying to make light of the situation and remind him it's my face as he makes multiple adjustments that are just making things worst until he became frustrated while raising his voice telling me my face is crooked. Thank you for rudely presenting me with the information I lead our interaction with... I tried not to have a panic attack while telling him his fine and running of with my glasses.. that have since the day I bought them been crooked. I avoid this store to the point I have a broken pair of Coach glasses I have barely worn that have never fit that I paid hundreds of dollars for the warranty on.. I'd rather deal with the loss of my hard earned money than go back, sadly.
Jul 27, 2018
We went to Pearl Vision on July 4, 2018. Ordered our glasses and was told after sale was complete that it would take 2 weeks to receive the glasses. We finally got the call to pick up my husband's glasses 3 weeks after the original order (we were told that one of his glasses were scratched and had to be sent back, which was the reason for the delay). It is now 21 days and I still do not have my glasses. Each time I have called since July 17th (2 weeks after order) that one pair of my glasses has been shipped and the second order has not been shipped so they must be on back order. I asked if they could call the lab to see what the issue was, but they just emphasized that it is not uncommon for the lab to be backlogged on lenses. My glasses are simple reading glasses. Although the staff were very nice, We would not recommend Pearle Vision.

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Opening Hours

Mon:9:30 am - 9 pm
Tue:9:30 am - 9 pm Open Today
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 6 pm

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