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Optometrists :: Forristal, Psutka, McLeod & Fenn

Optometrists :: Forristal, Psutka, McLeod & Fenn

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2.9 Google Review
316 Wharncliffe Rd N, London, Ontario, N6G 1E2, Canada
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Aug 4, 2020
Dr Psutka is quite competent, but his office administration is not. When the office was closed due to Covid, they didn't call me, so I drove in, arrived and was told to go home because they had just made the decision to stop taking patients for the future 11 minutes earlier. Mine was the first appointment cancelled. I rescheduled on the spot for July 23. Mid July I called to double check my appointment time and they informed me that they had left me a message changing my appointment because other people needed their covid-cancelled appointments rescheduled. They had not left a message. At least not for me. And please remember I was literally the first cancelled appointment. I received a call on Friday reminding me my appointment was at "3:50/ten to 4" repeated 3 times. I arrived early. For an appointment at 3:10. And then I was told there was no possibility to reschedule me anytime soon. 4 years ago, this office forgot to complete my add-on vision test (glaucoma) and told me I'd need to come back. I'm sorry that the office continues to think it's okay to mess around with schedules showing no concern for its clients.

Mar 17, 2020
2 Things: 1. My appointment felt more like a sales pitch than an eye exam. 2. The doctor spoke to the lovely ladies up front with such a demeaning and condescending manner.. It was just awkward checking out.

Aug 31, 2018
I love this place ... I have used other optometrists in the past and these guys are the best. Emergencies and needed appointments are handled in record time and what some people call "outdated equipment" work better than the computer-based ones as there is less room for error! (I know this to be true .. the computer based ones I got in an emergency when I was living in Argentina were tossed out as they were so off my Rx and the office mailed me replacements that were correct!!) I will miss Fozzie and this photos when he retires: he is a gem as are the "youngsters" in the office. USE THEM - THEY ARE THE BEST.

Jul 22, 2019
I used to like coming here but Dr. Fenn has moved to a new location so no point anymore. Service is not great for ordering items. Second time in a row I have ordered contact lenses and was told "we left you a message for you to pick them up" yet I had no messages. My order was also not correct upon pick up which is frustrating (ordered 2 boxes for each eye and only received 1).

Oct 3, 2019
Currently waiting 30 minuets with my toddler in the waiting room. Why make appointments and make us wait so long, especially when we have a toddler? Have YOU tried to entertain a 2 year old at a doctors office with no stimulation or entertainment? It's not fun and I am not impressed, especially since I k ow this appointment will be late than 10 mins.

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Opening Hours

Mon:7 am - 5:15 pm
Tue:7 am - 8:15 pm Open Today
Wed:7 am - 5:15 pm
Thu:9 am - 5:15 pm
Fri:7 am - 3:45 pm
Sat:8:30 am - 2:15 pm

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