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Hakim Optical Brantford - King George

Hakim Optical Brantford - King George

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3.9 Google Review
265 King George Rd, Brantford, Ontario, N3R 6Y1, Canada
(519) 756-4780 hakimoptical.ca
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Refresh Reviews 3.9


Mar 28, 2018
My initial review was very negative (1 star). To make a long story short, the lenses that I received were of a much lower quality than I thought I had ordered.. They provided a very narrow band of vision in my progressive glasses. Within 15 minutes of submitting my review I received a phone call from Scott who was the Regional Manager for Hakim. The phone call came at around 9:00 pm while Scott was in the USA on business. He indicated that he personally receives every review and wanted to resolve the issue to my satisfaction. After discussing the situation with Scott he submitted a request with the West Brantford store to replace my lenses free of charge. My first pair were returned to me 1 week later and I'm extremely satisfied. I have absolutely no reservations about returning to Hakim based on the exceptional service we received from Scott and would particularly like to recommend Barb who works at the West Brantford store. She took a personal interest in making sure we were satisfied and was very open and honest when helping us to select the frames.

Feb 6, 2018
Have been dealing with them for over 20 yrs. now. I have MS and have optic neuritis. I wear both contacts and glasses. I have never had an issue and am always treated excellently. Won't go anywhere else. Will always recommend them. Thank you for the great work you do.

Sep 2, 2017
At first was great, found frames that I wanted from Cambridge, I believe! When went in to pick up my two pairs, was disgusted. The woman told me when I picked up my glasses to remember to ask for a free lens cleaner. Which I did. Then when I got it she seemed angry. Two cases, two pairs of glasses, but only one lens cleaning cloth. Asked for another one for my other case and she said no!! Really. Of course after I paid. Will never go back there again!

Aug 31, 2017
We bought 2 pairs. One was out of stock, but an employee made several phone calls and found the exact same from another location. Overall good service, except in handing out lens cloths and bottles of cleaner! We practically begged for one of each.

Apr 22, 2017
One of the doctors at this facility insulted me. He was very rude to me and started saying things like I obviously just don't know how to read when I said that my new glasses were not working properly and I could not read things up close or far away in them. It was very humiliating and since then my eyes have become much better and my glasses work great thanks to another eye facility that actually has common sense and kind employees.

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Opening Hours

Mon:9 am - 7 pm Open Today
Tue:9 am - 7 pm
Wed:9 am - 7 pm
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 5 pm

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