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Ilex Eye Associates (Drs. D. & K. MacDonald and Associates)

Ilex Eye Associates (Drs. D. & K. MacDonald and Associates)

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3.9 Google Review
354 King St N, Waterloo, Ontario, N2J 2Z2, Canada
(519) 885-6747 www.ilexeye.com
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Google Reviews

Refresh Reviews 3.9


Jun 4, 2018
I've always found Dr MacDonald to be professional and knowledgeable. Staff is friendly and helpful. When it came time for my tri-focals or "progressive lenses", I had a hard time adjusting to them and they were more than willing to make sure I was happy and provided the adjustments I needed. Highly recommended! And my progressive sunglasses made driving a pleasure again!

Mar 17, 2018
I've been taking my family and myself to Dr. Derek and Dr. Karen for years and have nothing but great things to say. When my kids were little they were treated with care and made to feel comfortable. Last year when a mistake was noticed in my teenager daughter's prescription, Dr. Karen immediately offered to have it corrected at no cost. Dr. Derek always has the time to explain what he's doing and answer any questions. Patient, kind and knowledgeable... What more could you ask for?

Jan 23, 2018
Highly recommended. Dr. Karen and her staff are so helpful and carrying. Such an amazing team.

Oct 20, 2017
Friendly team, great doctors. Have had the pleasure of being Dr D MacDonald's patient for many years. Never had any concerns. I recommend this optometrist office.

Mar 29, 2017
Not really a review (since I'm not in the habit of reviewing myself ...), but since I had to pick a number of stars, I picked 5 ... ;-) However, we wanted to reply and apologize to Mr. Hamel. The combination of the Rx in your right eye and the need for an anti-reflection coating meant that we shouldn't have promised several days delivery: that was our mistake, and we're sorry. Compounding that was a small scratch on one lens that necessitated a remake to ensure that things were perfect: despite that delay, our records show that the initial job was ready in 8 business days, and the remade lens was available 3 business days later. We're sorry that you were disappointed, but hope that you'll give us the opportunity to make it right. Thanks in advance.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 7 pm
Thu:8 am - 5 pm Today
Fri:8 am - 5 pm