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Hakim Optical Peterborough - Lansdowne

Name: Hakim Optical Peterborough - Lansdowne
Address: 861 Lansdowne Street West, Peterborough, ON, K9J 1Z5, CA
Telephone: (705) 750-0770
Price range: $$$

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861 Lansdowne Street West, Peterborough, Ontario, K9J 1Z5, Canada

(705) 750-0770 hakimoptical.ca

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Matthew Armstrong

Jun 5, 2018

worst customer service I have ever experienced. I ordered Ray Ban glasses which they told me would arrive within 2 weeks. 3 weeks later I called and they told me the frames were in but the lenses weren't. A few days later I call and they tell me that the lenses were in but the frames weren't. A few more days later still no sign of them so I call them back and they finally tell me they forgot to order the frames, and they were totally unapologetic they had no sign of sympathy. so finally I went back and talked to them and the lady helping me was rude and sarcastic telling me that my 3 and a half week wait was on par with how long it should take because they failed to mention that it was going to take 2 weeks in business days. She then went on to add that I would see my glasses in 2 more weeks (business days) bringing the total time frame to get these glasses to almost 6 weeks. I proceeded to get my money back when they freaked and tried to tell me I was committing insurance fraud even though I had not submitted a claim to my insurance. Overall terrible service terrible people working and quite frankly the lady helping me should not be working customer service if she's going to be sarcastic and rude.

Tyler James

Jun 29, 2018

Friendly, well trained and very personable staff. Made me feel more like a friend than a customer :)

su broo

Feb 28, 2018

After having a bad experience at the George Street location many years ago with their 2 for 1 sale which I was never able to use because I couldn't see out of them after repeatedly returning and not getting satisfaction, I decided to try the new location on Lansdowne. Now when you go into Hakim, you are probably going to spend somewhere between $400 and $800 or more. A young lady walked up to me right away and asked if she could help me. I told her what I was looking for and that I was on a fixed income. I guess she thought it would be helpful to ask if I had insurance but I doubt I would have mentioned my situation if I had insurance and I said so. She walked away down to the back and from the front of the store I could hear her, in a loud voice, relaying our conversation to her coworker. I walked to the back to inform her that I heard her clearly at the front of the store. She acted like she didn't know what I was talking about. I put down the glasses I had been looking at and went out and took my business to another store. You know who you are, young lady with the black hair in a braid hanging over your right shoulder. You lost a sale today and it will be a long time, if ever, before I go to a Hakim to buy my glasses.

melissa jones

Jun 16, 2018

I found it took over an hour to have the eye exam because they overbooked. The staff who greeted us was friendly but the eye exam Dr. Himself was not not overly friendly.

Marie White

Nov 22, 2017

Staff are incredibly personable and attentive! They gave me one-on-one help during the dreadful frame picking (Such a huge choice of style and color!) One of the BEST parts was being able to use my insurance benefits to pay some of the cost!! Overall fantastic experience

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Opening Hours

Mon:9 am - 8 pm

Tue:9 am - 8 pm Open Today

Wed:9 am - 8 pm

Thu:9 am - 8 pm

Fri:9 am - 8 pm

Sat:9 am - 5 pm