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LensCrafters

Name: LensCrafters
Address: Burlington, ON, L7S 2J8, CA
Telephone: (905) 681-4522
Price range: $$$

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3.9 Google Review

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Burlington, Ontario, L7S 2J8, Canada

(905) 681-4522 local.lenscrafters.ca/on/burlington/900-maple-avenue.html?cid=yext_0929

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Refresh Reviews 3.9

Shirley Wong

Jul 18, 2018

Staff is very friendly, and always readily available to help. I would recommend this location to anyone. Also bonus, they will help to adjust any pairs of glasses (theirs or not) at no additional charge which is always so helpful, as most eyeglass wearers understand that glasses always need to be fine tuned and readjusted every now and then.

Bonnie Redden

Apr 6, 2018

Great selection but Horrible Customer Interaction. I am using that term instead of customer service as there was no service. Rude staff. I have a complete lack of confidence that the staff has had any training in how to actually fit glasses. 1 customer : 3 staff and was being rushed. My first experience with Lenscrafters will unfortunately be my last.

alicia jones

Nov 2, 2017

Maryam was incredibly friendly and nice while picking out my glasses, my service since her has been subpar at best. I was initially quoted that my glasses will take 7-10 days to arrive which is already a long wait compared to any other place I have bought glasses from before. I checked in after day 5 and was told they would come on the 7th or 8th day. On the 9th day I called and a lady with poor customer service answered. She told me that it usually takes 10-14 days and "weekends don't really count". She then told me that they will be here 2 weeks after placing my order, which is ridiculous when I paid $400 for these glasses hoping they will be here in time for my plans early next week. The lady was unprofessional and lacked manners. She did not apologize for the delay even though I was polite, and when I said thank you at the end of the conversation she simply responded "k bye!". I loved Maryam but I will never purchase glasses from lenscrafters again, very overpriced, slow and poor service.

Kate Kassem

Mar 6, 2017

Great selection, fast turn around. Terrible prices! Unfortunately, their prices are ridiculously marked up, even with their "discounts". I even considered having my existing framed re-lensed, but their quote was nearly three times higher than elsewhere ($298 vs $90). They tried to convince me to get new glasses (since re-lensing was so expensive), and I did find many nice designer frames. However, after looking else where, I found the same designer frames for half their price. Service dad alright. Both times I visited, it took awhile for an employee to contact me, though they were very friendly when they did. Very much about the sale though, rather than helping to choose frames. Convenient, due to the fast processing and large selection, but prices are outlandish.

Megan Mullen

Jun 20, 2017

Great selection! Everyone was super helpful there! Morgan was great to work with!

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm Open Today

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:9:30 am - 6 pm