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LensCrafters

Name: LensCrafters
Address: 2960 Kingsway Dr, Kitchener, ON, N2C 1X1, CA
Telephone: (519) 894-5414
Price range: $$$

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1.9 Google Review

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2960 Kingsway Dr, Kitchener, Ontario, N2C 1X1, Canada

(519) 894-5414 local.lenscrafters.ca/on/kitchener/2960-kingsway-drive.html?cid=yext_0942

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PinkMonkeyBird

May 24, 2018

I just went in for to browse some prescription sunglasses and found a pair I liked. I double checked the price of the frames on the retailers website and they were exactly the same so that's a big plus on the price. However they said they were having a 40% sale on lenses and my lenses still came out to $212 for the CHEAPEST option. I had to go in later to add the $50 glare protection (tip for anyone getting sunglasses, get it, glasses are unusable without it) which they were happy to help with so that was nice to. Even though the lenses were very expensive, I was annoyed with how frequently the manager asked me if I wanted the protection, which sounds like a pay some now, and more if something happens type plan (i.e. not worth it). Over the course of my two visits where I dealt with the manager she asked me 6 times if I wanted the lens replacement warranty. It came off as pushy and really wasn't appealing. Overall I think the experience was good, but the very high price point was my main negative factor for sure.

Philippe Sejean

Jul 14, 2018

They refused to give me a sample of daily contact lenses without doing a $40 useless exam claiming I might sue them. This place is a joke, go anywhere else.

Zack T.

Dec 11, 2017

I visited this mall to do some Christmas shopping. I thought I would get my $700+ dollar polycarbonate glasses adjusted in the process, since they haven't been sitting straight on my nose for awhile. I was told they will adjust it without hassle because 'they stand behind their service'. Well, they heated up the glasses and handed them back to me. The glasses now has warping/fractures towards the bridge. The bridge itself seems to have bubbled over the heat. (see picture) I described the issue, and buddy said the cracks were there before. Well, if they had I wouldn't have been able to drive to the mall in the first place. Luckily my girlfriend was there to drive me home. They would not replace or reimburse the damage. I don't like to make 'scenes', but this is very frustrating and its quite easy to see (pun!) that they don't care about their customers or stand behind their products. I will be avoiding this company/location in the future.

L Waddell

Mar 3, 2018

Happy with the service I received. However the range of glasses they offer in store is very limited

Kolton Wiggins

Feb 25, 2018

If I could give no stars I would. My Wife dropped in to get some help with a pair of glasses. Granted, they did not come from Lenscrafters. All she needed was for the optician to take 5 minutes out of their time to do a quick measurement of her lens. They absolutely WOULD NOT help. They said because they weren't bought there, they would not help out at all. Great Job Lenscrafters. If they had taken the time, they would have seen that we have purchased many pairs of glasses from them in the past. All my Wife wanted was a quick bit of help but no, it was too much to ask. They may have earned some business if they had helped. My experience with this awful store has been nothing short of horrible. They offer far overpriced product with absolutely garbage customer service. How this franchise or location remains in business is beyond me. We recently dealt with Clearly online and the experience has been night and day. From pricing to fixing a minor issue. Lenscrafters should be wary...the competition is beating you in every aspect of your business. You're a self entitled dinosaur headed for extinction!

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Opening Hours

Mon:9:30 am - 9 pm

Tue:9:30 am - 9 pm Open Today

Wed:9:30 am - 9 pm

Thu:9:30 am - 9 pm

Fri:9:30 am - 9 pm

Sat:9:30 am - 6 pm