Get to the top of the directory by claiming your business!
LensCrafters

LensCrafters

Claim Business
1.9 Google Review
2960 Kingsway Dr, Kitchener, Ontario, N2C 1X1, Canada
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 1.9


May 24, 2018
I just went in for to browse some prescription sunglasses and found a pair I liked. I double checked the price of the frames on the retailers website and they were exactly the same so that's a big plus on the price. However they said they were having a 40% sale on lenses and my lenses still came out to $212 for the CHEAPEST option. I had to go in later to add the $50 glare protection (tip for anyone getting sunglasses, get it, glasses are unusable without it) which they were happy to help with so that was nice to. Even though the lenses were very expensive, I was annoyed with how frequently the manager asked me if I wanted the protection, which sounds like a pay some now, and more if something happens type plan (i.e. not worth it). Over the course of my two visits where I dealt with the manager she asked me 6 times if I wanted the lens replacement warranty. It came off as pushy and really wasn't appealing. Overall I think the experience was good, but the very high price point was my main negative factor for sure.

Jul 14, 2018
They refused to give me a sample of daily contact lenses without doing a $40 useless exam claiming I might sue them. This place is a joke, go anywhere else.

Dec 11, 2017
I visited this mall to do some Christmas shopping. I thought I would get my $700+ dollar polycarbonate glasses adjusted in the process, since they haven't been sitting straight on my nose for awhile. I was told they will adjust it without hassle because 'they stand behind their service'. Well, they heated up the glasses and handed them back to me. The glasses now has warping/fractures towards the bridge. The bridge itself seems to have bubbled over the heat. (see picture) I described the issue, and buddy said the cracks were there before. Well, if they had I wouldn't have been able to drive to the mall in the first place. Luckily my girlfriend was there to drive me home. They would not replace or reimburse the damage. I don't like to make 'scenes', but this is very frustrating and its quite easy to see (pun!) that they don't care about their customers or stand behind their products. I will be avoiding this company/location in the future.

Mar 3, 2018
Happy with the service I received. However the range of glasses they offer in store is very limited

Feb 25, 2018
If I could give no stars I would. My Wife dropped in to get some help with a pair of glasses. Granted, they did not come from Lenscrafters. All she needed was for the optician to take 5 minutes out of their time to do a quick measurement of her lens. They absolutely WOULD NOT help. They said because they weren't bought there, they would not help out at all. Great Job Lenscrafters. If they had taken the time, they would have seen that we have purchased many pairs of glasses from them in the past. All my Wife wanted was a quick bit of help but no, it was too much to ask. They may have earned some business if they had helped. My experience with this awful store has been nothing short of horrible. They offer far overpriced product with absolutely garbage customer service. How this franchise or location remains in business is beyond me. We recently dealt with Clearly online and the experience has been night and day. From pricing to fixing a minor issue. Lenscrafters should be wary...the competition is beating you in every aspect of your business. You're a self entitled dinosaur headed for extinction!

INDUSTRY BLOGS

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious methods...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:9:30 am - 9 pm Open Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 6 pm

Optometrist Near Me

iVision

iVision

2960 Kingsway Dr, Kitchener
Terri Holland Optometry

Terri Holland Optometry

5 Manitou Dr #Unit #1, Kitchener
Dietrich Trudy A Dr

Dietrich Trudy A Dr

5 Manitou Drive, Kitchener