Sunningdale Optometry

EDIT: Original post below. Melissa responded to my post with inaccurate information. First, the glasses were only a couple of years old. I stated the model number was partly rubbed off - although the only other company I consulted was able to figure it out without an issue. Secondly, my glasses are in perfect condition aside from one missing piece of trim. They are NOT "brittle", what a laughable comment from the management. It's simply untrue. They have no damage, and open and close smoothly. They don't bend, and have no loose parts. What was the purpose in lying about the condition of my sunglasses? What do you benefit from implying that my sunglasses were in anything but great condition? Third, the staff telling me to ask whoever I bought it from is hardly a solution. I explained to the staff, during our encounter, that I could not recall the name of the Toronto boutique where it was purchased, and that unfortunately, any solution related to the vendor was not possible for me. As stated in my complaint, "[t]he staff treated me rudely, impatiently, and offered zero help. They belittled me, as though my request was ridiculous. They rushed me out of the store". If the store wants to, for some reason, try and "re-tell" the story about my personal experience, I would appreciate it doing so accurately and factually. Rather than address my complaint, Melissa has chosen to assert false information, and deny my concerns. I was unhappy with how I was treated, and nothing in her response takes my complaint seriously. As I stated in my original post, "[t]here is no reason to treat customers, or potential customers, like unwelcome guests". This was the matter at hand that I posted about, and I am offended at the response I received. Saying nothing would have been much better, to be honest. Simply copy/pasting a customer service message does not address the unprofessional and unfriendly staff that I experienced. I will never enter their store again, and I encourage others to find an alternative store. Why spend your money on a place that doesn't treat people well unless commission is involved? ORIGINAL POST: I was referred to this place by Hakim Optical. I went in around a month ago, asking for help finding a replacement trim piece for a pair of Prada sunglasses. The model number on my glasses has partly rubbed off, and the staff's reaction was to simply tell me that there was no solution. I asked if they could help me figure out the model, or at least point me in the right direction. The staff treated me rudely, impatiently, and offered zero help. They belittled me, as though my request was ridiculous. They rushed me out of the store. I sent an e-mail and pictures of my sunglasses to another company, who easily informed me of the model, and sold me the replacement trim. The staff here needs an attitude adjustment. There is no reason to treat customers, or potential customers, like unwelcome guests.

I went to Sunningdale for the first time and was so pleased with the selection and service. Their selection was very cutting edge! I was due for a change and Melissa helped me find some fun and funky glasses. She was very patient in helping me make a decision and offered suggestions (especially because it is hard to see without my prescription). I would absolutely recommend Sunningdale Optometry!

Pay more for poor service here. Poor management that belittles their staff in front of a customer. Very awkward experience.

Sunningdale Optometry is a great place in northwest London. It is bright and spacious with modern equipment and all the top brands. And Dr. McLeod is an awesome optometrist ... very knowledgeable, attentive and patient.

Professional, personal and a great selection! Loved the experience