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New Look Optometry

New Look Optometry

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2.7 Google Review
100 Bayshore Dr, Ottawa, Ontario, K2B 8C1, Canada
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Refresh Reviews 2.7


Jul 4, 2018
One of the best eyewear stores in the city! Equipped with the best selection of glasses and highly experienced staff! Kaylee and Jessica have both been super helpful when I went in to order my glasses! Highly recommended for unbeatable prices and quality.

May 16, 2018
We have been dealing with New Look since 2006. We were and are still happy with the service. Last week we received the new glasses for my daughter and we noticed a crack in the frame besides being deformed which causes them to easily fall when she looks down. Two days ago, we took the glasses back for a solution. We were so impressed and happy with the service of Stephanie Nassif who gladly changed the frame for us and took the time to skillfully and carefully adjust the lenses to fit in the frame because someone somewhere did not do her/his job well and that's what caused the frame to crack and become deformed . My intention of this review is to highlight the exceptional service and care Stephanie provided us and I wanted to share our experience with people and the head office.

Aug 14, 2017
Excellent customer service. I brought my prescription from my local optometrist. Staff skilfully helped me choose the right frames for both regular glasses and sunglasses; then spent a lot of time making sure the demarcations for my progressive lenses were accurate. When I went to pick up the glasses, staff again took time to make sure they fit properly. I'm very pleased.

Apr 3, 2018
Don’t recommend. Complete waste of time. Paid $90 for eye exam and prescription is wrong. Demanded a refund for the glasses I purchased with the perscription. Maria explained to me that there was nothing they could do. I booked an appointment for him to recheck the perscription. They called me the day of my appointment to cancel. So now I’m sitting here with glasses I cannot out of. An optometrist who is conveniently not showing up for his appointments. And I’m out $90 for the exam and another $200 for glasses. Beware. He also works out of the train yard location.

May 29, 2018
The Bayshore location staff a very disrespectful and rude. The bayshore location called me on 2 occasions and both times I returned the call. The manager stated that no one called me. I asked him to check with his staff and he refused. I would never deal with a business like this! The manager lacks professionalism.

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