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New Look Eyewear

New Look Eyewear

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3.2 Google Review
1200 St Laurent Blvd, Ottawa, Ontario, K1K 3B8, Canada
(613) 288-1375 www.newlook.ca
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Refresh Reviews 3.2


Mar 6, 2019
I went there with my friend because the prior week Ive picked 2 pair of glasses and needed my friends opinion and advice. We get there a young lady helped us very professional and polite. We heard the manager, Kylie Hunt, talking to that employee with no respect, very dictated and unprofessional. We were shocked. Then she comes to tell me that my prescription is expired with attitude... I tell her no problem I’ll get a new exam. She turns around and says” There must me something in the water” talking about me. I couldn’t believe it. I said: “ Excuse me? “ then she repeats “ There must be something in the water for everybody to be angry” WOW!! We told her that she should be careful as a manager the way she talks to her employees and customers. We asked to speak to the manager she points at her name tag and says Im the manager being sarcastic. Worst customer service EVER!! She needs to find a new job. Obviously, she’s not happy working there. I will not be buying from New Look again. Thank you to the young lady in training she was amazing!

Jun 4, 2019
Visited this New Look location for two pairs of glasses with my dad in March. Have been in multiple times to get them adjusted by different opticians and they were not fitting well (each visit presented a different problem). That was until I was helped by Umaa and have since then seen her another consecutive three times. I am very fortunate for her to have been there every time I returned afterwards as she is very considerate and attentive to the details of fitting. I love how they now fit. If not for Umaa, I would not have given a 5-star review. I highly recommend her to any new visitors for new lenses or any eyewear adjustments. Thank you so much Umaa and all the best to you in the future!

Mar 6, 2019
I went back to this store hoping I wouldn’t stumble across that rude manager and I was happy to hear she no longer works there! Great now I can buy glasses with nice polite staff. That’s exactly what I got Medgime and Umaa were great. Medgime is always sweet and polite and keeps a smile st all times. Umaa took over to finalise my order and she was great too (in training, I think) but very good. Picking up my glasses today they remembered my name gave the same amazing service. I’m gladly removing my previous 1star rating and giving a 5 stars! Best move ever was to let that manager go. Thanks ladies

Jul 16, 2018
I have been to other places and this is by far the BEST customer service ever The manager and the optometrist went out of their way to fix my glasses which the original shop would not fix even after only 11 months. I can now see and im am so very grateful for all the help. I can assure you i will be back here next year for my new glasses.

Jun 8, 2018
I read the reviews AFTER I went there for an eye exam, then again to pick up my glasses (once purchased) and even did a trial for contacts. Let me start off by ; WOW ! Amazing customer service. From my very first appointment to the last time in store to pick up my glasses plus do the contact trial. I had never tried contacts and was super scared... it took a total of 2 hours for me to put them in, take them out etc. Mainly because I was so afraid. The staff there were encouraging, pacient and friendly. I would go back there in a heart beat !

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Opening Hours

Mon:9:30 am - 9 pm
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm Today
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 9 pm

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