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Visique - Gatineau - promenade du Portage

Visique - Gatineau - promenade du Portage

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3.0 Google Review
140 Prom. du Portage, Gatineau, Québec, J8X 4B6, Canada
(819) 771-2000 visique.com/fr
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Jun 10, 2019
Caring, professional doctor and staff. Explains everything thoroughly and very helpful in picking frames out that suit me. Highly recommend them, we drive a half hour for our appointments.

Jul 3, 2019
They refused to provide me with the full prescription of my new glasses, (it was missing the PD) to force me to buy it from their store. Ultimately, I was able to get my PD measured by another optometrist, and order the glasses from my home country for less than 25% of their price and even better quality.

Mar 8, 2018
Poor customer service....setup an appointment last week (just a few days ago). Realized today, the day off my appointment, that my insurance only pays for an exam each 2 years. Asked them to defer the appointment for June 2018 (in 3 months) - my 2 years will be reached then. They charged me 30$ for a last minute cancellation. Tried to reason with them that although it was my fault for not confirming my insurance would cover the next vision test before hand, they could be demonstrating better customer service given that I would be coming back in 3 months for sure. They did not budge. This is especially funny and ironic because in previous appointments, they did not even respect the time I had for appointment....had to wait in waiting rooms 30 minutes longer. I should have asked me to debit me 30$ for them being late on my last time - should work both ways then. Long story short - avoid this place. Sure most places all charge last minute cancellation fees now, but I was there in persons with them explaining the situation and they would not budge. It is not like I was a no call/no show.

Jun 16, 2018
Bon endroit pour un examen de la vue. Prix corrects et optométristes consciencieux.

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Opening Hours

Mon:8 am - 4 pm
Tue:8 am - 4 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm Open Today
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