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Jan 24, 2018
I went to get glasses and was so indecisive. Alithick and Tanya were both very helpful and understanding. They took time to help me choose the right pair. Really lovely, helpful, customer service :)

Jul 14, 2018
The service keeps getting so bad that I will not bother using Boots opticians Mare st ever again either for myself or family ! I had requested a copy of my prescription months ago . I was assured that it would posted to my address ..well thats yet to happen ! ( well the above is the latest disaster till date).Prior to that I had ordered a replacement pair of glasses for my daughter ..which for once arrived on time .I was advised to pick it up for my daughter only to be told upon the day of pick up that ..it hadnt been signed off by the optician so could not be released to me ! Staff are rude and incompetent and I doubt i will be using them in the future ...1 star is actually a credit that fails to rate the poor level of service I have received .Better fix up !

Jun 22, 2018
Normally go to the Bishopsgate branch but thought I would try to go local. This is the first eye test I have ever had where the optician didnt look into my eyes. Have gone back to the Bishopsgate branch and have had a Full Test and they found a problem that might have been found if this branch had looked into my eye

Feb 17, 2018
Wasted 40min of my time just so that they could tell me that they don’t have contacts in stock. A simple issue that could have been resolved much quicker and way more professional. But then again the staff was obviously just dragging out their hours. Top tip - Save time and don’t bother with this place.

Jun 26, 2017
Absolutely poor service, poor customer services, no call from them for weeks to say my sons glasses are ready AGAIN after having been told that is their procedure and had I not called, within weeks they would have dismantle the glasses!! and as for the guy in there...well enough said!! Everyone needs to be retrained and I would have thought boots would look into this given the poor rating and it also having many very poor feedback!

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