3 For 1 Optical - Optometrist - London, ON - VerView
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3 For 1 Optical

3 For 1 Optical

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1.5 Google Review
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1653 Richmond St, London, Ontario, N6G 0V1, Canada
(519) 850-0341
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Refresh Reviews 1.5
Jul 25, 2018
Worst place. Upon buying transition glasses at $510 my first question to them was if I want them darker can you do it. I was informed they could. Upon picking my glasses up, they were no where near dark enough so I brought them back. Once they had recieved payment is when they inform me the glasses are as dark as they could. Go. Wouldn't refund my money, don't care that I will never use them. They were rude and ignorant and I WOULD NEVER recommend this place to anyone. If you want rude customer service and to be called a liar this is the place for you, if not go ANYWHERE else.
May 21, 2013
ANOTHER RIPPED OFF CUSTOMER!!! I was told there was a guarantee if I was not happy with any pair of glasses ordered. I ordered a pair of glasses that had a smaller lens and was told they could make the lens bigger and if I wasn't happy, they'd give me another pair. When they came in, I was unable to use them because they were small and I have bifocals. When I returned the glasses, Kaitlyn told me, no problem, just pick out another pair of frames. I was very happy, thinking the guarantee was genuine. That was in February, 2013. It is now May 21. After dozens of phone calls, I finally received a call back from Lisa, Paul's wife. Instead of calling my cell phone, she left a message on my machine at home and said that these glasses were made specifically for me and could not be returned. She suggested I give it some time to get used the new glasses as there is always an adjustment period with new glasses. I have likely been wearing glasses for as long as she has been alive and I know about getting used to new glasses. When you look up and down and don't have any lens to see through, you're not going to "get used to them". After posting my review on several sites, I can see that I am not the only unsatisfied customer. They won't stay in business long at this rate! They are already sharing staff with the doctor's office next door, so you always have to wait for service in the store until they are done at the doctor's office and have time to look after you. BUYER BEWARE!!!!!
Jun 12, 2016
Terrible called wanting to order contact lenses and no one answered the phone. The machine said to leave a message regarding my call and to leave a number so I did. I never received a call back or anything, so I make another and no one answered again! They weren't even closed! I drove to the location afterwards to find that they were open and that no one bothers to answer the phone or follow up with customers!
Feb 17, 2016
This company sucks for customer service. They refused to give me a refund when I was not happy after they tried twice to make my lenses. They went as far to tell me that I was lying about how i was seeing things with the glasses. Then hung the phone on me. The owner Paul was to call me but chickened out and pass the buck to one of his employees. The sunglasses I got are not fully tinted and they said that was fine that way...lol lol lol. What happen to customer satisfaction. They don't care at all. onon how I was
Nov 26, 2015
Called them an asked if they would be able to give my son a Eye Exam (Considering they're apart of the After Hours Emergency Clinic) they said they would be able too. I stopped what i was doing and took my son there right away. 15 mins later i arrived only to be standing there waiting for service. The three clerks were sitting behind the counter talking about Christmas shopping. So after about 10 mins of talking they decided to ask me what i needed. I told them i just called and asked about getting my son in for an exam, The people behind the counter shrugged off anything i had to say. They said we dont want to do the exam because it's after six. and that i should be be coming in earlier in the day to do this. When clear 15 mins ago they told me to come in to get the exam done. I was frustrated but i had my son with me so i kept my cool. I told them i would take my serivce somewhere else. Without missing a beat the Man behind the counter said our money is good enough anyway. This place is very dirty if you look at the walls where all the glasses are help you can see lots of dirt all along the bottom and sides of these things it's not hard to miss they're a good 6-8 inches in size. I would never ever suggest this place to anyone if you are looking at this place then i suggest the other 4 optometrists in the area, I took my son to Lens Crafters across the street in the mall and was taken care of right away. So thanks for wasting my time/life with your joke of a store. You should be thankful of your customers and not so disrecpectful

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Opening Hours

Mon:10 am - 5 pm
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Wed:10 am - 5 pm
Thu:10 am - 5 pm
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Sat:10 am - 4 pm

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