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eyeDOCS Ottawa

eyeDOCS Ottawa

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3.7 Google Review
1285 Kilborn Ave, Ottawa, Ontario, K1H 6K9, Canada
(613) 733-8400 www.eyedocsottawa.com
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Refresh Reviews 3.7


Apr 22, 2019
Save your hard earned cash and go elsewhere. Went to Preston, had my exam and purchased a pair of glasses, went back two weeks later and walked out with the wrong prescription, went right back to complained and was told they'd call when the right glasses were ready. Two weeks later nothing, called them and was told they had made a mistake and would have to do them over. Finally got the call and went to Preston, only to be told they were at Kilborn. Went to get them on Kilborn and was told they weren't ready yet, waited an hour or more and was given my glasses. I started wearing them immediately started getting headaches, burning and watery eyes. I stupidly wore them for two years and finally had enough. At the end I was able to see better without them. I had my eyes examined at the trainyards and the Dr. there checked the glasses and told me they were to strong! Guess what - the wrong prescription, imagine that!! Went back and was basically told tough luck. Be smart and go elsewhere, remember you've been warned!!!

Mar 16, 2019
One of the best eye doctor experiences I have ever had! They really listened to concerns and didn't rush I had to go in for an emergency (something in my eye) and the doctor was so gentle and explained every single step He even answered questions unrelated to the issue Will definitely go back!

Mar 6, 2019
Ana at Kilborn was shockingly rude to me. She looked really upset that I interrupted her quiet Thursday afternoon by bringing my business through the doors. No greeting nor goodbye, no eye contact, only rude blunt responses - even though I was sat in the chair in front of her. That was the worst customer service I received in Ottawa. Front line staff, on the other hand, always go out of their way to help. Now because of Ana's unsulting behavior I will make sure I pull my family out of this clinic. Looking for eye doctors who hire staff with reasonable courtesy.

Nov 30, 2018
We have always had great professional service from the staff at this location and Riverside south. Latest visit kilborn. Ana was so extremely patient being helpful with absolutely no pressure. Absolutely a pleasure to deal with both Ana and Claude . Customer service at its finest!!

May 9, 2019
If you need to see an specialist, do not go there. They will do only the basic check up and they charge you for what you don't need.

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 8 pm Today
Wed:8 am - 6 pm
Thu:8 am - 6 pm
Fri:8 am - 6 pm