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Refresh Reviews 3.5


Jul 19, 2018
My family and I have been using the Lenscrafters at Oakville Place for years now. We began visiting them when my son was little and needed a particular prescription. They always made him feel welcome. Over the years, we have gone back for our own prescriptions and have always had great service. I have never had issues finding stylish glasses for myself and when people have complimented me, I tell them, "Lenscrafters." They are always pleasantly surprised. When I recently switched from progressive lenses to single vision lenses, I realized I'd made a mistake. The single vision lenses didn't work for me any longer. Mariam at Lenscrafters helped me get a new pair of progressives that suited my needs. I felt really badly having to do a return but Mariam put me at ease and arranged everything for me. I will always go to Lenscrafters first, for service, for price and for quality. I have never had an issue with any of the glasses we ordered and I have no problem recommending them.

Apr 9, 2018
This location recently changed management so other negative reviews may want to revisit them. I went in today (April 9, 2018) and even though the staff were very busy helping other customers, the manager acknowledged me as I entered the store and said they'd be with me soon. Far too often healthcare businesses (and I do consider vision products to be part of healthcare) don't put effort into making customers feel acknowledged because they know we're probably not going to leave. But the staff here made sure I felt acknowledged and appreciated. So right away the experience began as a positive one. Once they wrapped up with the other customers, they quickly dealt with my need. Part of my glasses were broken and they fixed it on the spot. They were friendly, patient, helpful and kind. I'll definitely return and I highly recommend this location.

Dec 22, 2017
Worst customer service. My glasses had a chip in right glass with only 40 days of use. I bought their Blue IQ premium reflective glasses. They refused to fix it since they said you did not take protection. I do not wear my glasses all the time only for diving and the glasses has scratches too They premium reflective Blue IQ glass is a farce. The quality of their product is the worst. I am never going there again. Cancelled my son's glass order too. If you want to buy their glasses buy protection they insist because they know their quality is inferior and confident the glasses will chip.

Nov 5, 2017
great service and very polite. They always give you the best discount possible. Best to bring in your own glasses as they charge full retail high prices on their designer glasses. 70% cheaper online for the frames on ebay

Jul 23, 2017
Fantastic eye doctor. She was wonderfully friendly, made both my own and my two year old's eye exams a breeze.

INDUSTRY BLOGS

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