Lunetterie New Look - Le Plateau - Optometrist - Gatineau, Québec - VerView
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Lunetterie New Look - Le Plateau

Lunetterie New Look - Le Plateau

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215 Boul du Plateau, Gatineau, Québec, J9A 0N4, Canada
(819) 420-0988 www.newlook.ca
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Dec 11, 2017
I can relate to what a lot of reviews mention, that this branch gets very busy and it can be hard to get attention & service, but once you do get the attention of a representative, the service you get is excellent. I acquired two pairs of prescription eyewear at once (shades & regular glasses). I opted for one of the optional treatment on the regular glasses that filters blue light. After receiving and wearing my glasses for a few weeks, I noticed an unpleasant yellow tinge to the lenses, and people also started asking me if they were transition. I went to the store and told them I wasn't happy with the lense treatment, and that no one mentioned it would have a yellow tinge. Despite being over the "30 day satisfaction guarantee" period, the representative agreed to replace my lenses at no cost, and to apply a different (newer) treatment without the yellow tinge. They ordered the new lenses immediately, and I got a phone call the next week inviting me to come in and get them. I don't know if that was covered under the "90 adaptation period" but regardless, I got great service, great product, and excellent care.
Nov 24, 2017
Always received good service from Newlook. The lady optician with blond hair, have a good attitude with customers with professionalism and she is very nice, always take time to explain and gave good advice. Never had any problems; all my family are Newlook customers. Thank you for your professionalism and friendly approach of your employees!
Oct 22, 2017
My family has been using Newlook services since 2012, and we are very happy with the service provided, very friendly an professional personnel as specially the lady optician who's a person who knows her job and how to deal with people. Thanks very much to all personnel for their professionalism and support.
May 24, 2017
My wife purchased some of their products. They promised to call upon arrival of the glasses. After waiting for more than 3 weeks, she decided to call. She left 2 voicemail messages. On her third call, she was informed the glasses had arrived. When she tried to find out the date of the arrival, she was told the information was irrelevant, needless to say in the very rude tone. Very poor service.
Sep 11, 2017
Very slow customer service. They need more staff and work faster. Expensive

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Opening Hours

Mon:9:30 am - 6 pm Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9 am - 5 pm