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Vision Center At Walmart

Vision Center At Walmart

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2.9 Google Review
1108 Pembroke St E, Pembroke, Ontario, K8A 8P7, Canada
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Google Reviews

Refresh Reviews 2.9


Jan 6, 2023
What a gong show that place is. I attempted to book a appt to get my eyes checked, the lady said i had to supply them with my OHIP and letter of benifits. When i tried to explain i have never received such letter from ODSP i opened my phone and showed her the only notice i had, she told me i was lying and i was not receiving ODSP. I now refuse to shop at WalMart period

Jun 9, 2021
My experience was fantastic! I made an appointment and was lucky to get the next available one. Staff was courteous ,friendly and very thorough following Covid policies. They were helpful in picking out frames and were not pushy on buying the expensive or extras. The optometrist was very nice and even funny. I think the behaviours that you emit is what you will get in return Amazing 5 star service Walmart vision centre. I also have PTSD so they made it easy for me and had my glasses within 2 weeks. The whole process with glasses in hand took 8 days! Kim Clark

Oct 26, 2020
Extremely sociable and helpful staff. Helped me pick out two beautiful frames and informed me of all sales, bargains and extra features. Knew what type of frame would look good for my face :) cleaning all surfaces after customers touched them, great policies for sanitation that are followed by all staff. Professional and courteous. Took about 30 minutes. Nice selection of frames and colours. Definitely would recommend.

Oct 27, 2017
I'd give this center zero stars if I could attached a review to it.. absolutely awful people skills. I have been dealing with this place for a little over a year now as my grandmother had an eye exam there. Booked her first one absolutely no problems. My grandmother has severe social anxiety and getting her to appointments is sometimes stressful and overwhelming and it takes an entire morning of prep work to get her to go. She needed new glasses a few months ago so I called to book her another appointment the lady was very rude. She would not let me make the appointment on my grandmother's behalf because she had to speak to my her directly ( MY GRANDMOTHER IS ALMOST 90 YEARS OLD AND CANNOT HEAR WELL) After letting her know that she wouldn't get anywhere speaking to her on the phone she basically told me it wasn't her problem and thats how it works. I asked if I could bring her down then to answer questions because then I can atleast help her answer and it would be in person. The lady told me that was not possible it had to be over the phone. I find it very hard to believe that my grandmother is the only elderly person in Pembroke who has trouble hearing and communicating with people and gets frustrated when it's someone she isn't comfortable with. Eventually they let me make the appointment after 20 minutes of rude phone conversation and trying to level with the lady. Made the appointment one month later glasses broke. Now I'm being told she needs an entirely new eye exam and brand new glasses and I cannot book her appointment or have her previous subscription to take it somewhere else. Very annoying.

Jan 24, 2023
Amazing prices, great staff, Helena was amazing.

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Opening Hours

Mon:9 am - 7 pm
Tue:9 am - 7 pm
Wed:9 am - 7 pm Today
Thu:9 am - 7 pm
Fri:9 am - 7 pm
Sat:9 am - 5 pm

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