Progressive Vision Centre

From the minute I walked into the office, I was greeted with a smile from a very helpful Receptionist (Karen). Doctor Huston was very professional and took the time to explain things and answered all my questions. I also ordered my glasses through Heather who was great helping me pick out a pair that suited my needs, and they fit great! I would highly recommend going here for your next Optometrist visit, and experiencing how they put your needs first, and where you get that customer service that lacks elsewhere..

Great doctors and wonderful staff. I know I'm being provided excellent care, and steered in the right direction for eyewear. The staff always explains why they recommend a product or coating or type of glasses.

Went here for my last eye exam, and plan on using them from now on. It was quick, efficient, and just about the most thorough exam I've had in ages. Very nice people, made me feel very comfortable, and answered any questions I had.

Horrible experience at this office. I will mention the receptionists were very welcoming and pleasant - but Dr. Huston's 'bedside service' was awful. At one point she was poking me in the eye and I let her know and her response was 'well, I'm not actually poking it that much." I am very light sensitive and though I know some services require to have light in your eyes to see the back of the eye - when I was having trouble keeping my eyes open she was frustrated. I had let her know I have extreme light sensitivity since my eye surgery and she was not empathetic at all. She ended up tossing her tools away and said 'well I guess we can't do it if you aren't going to sit still' when I had trouble not moving. She kept interrupting me when I would try to speak and did not seem to care about my past eye surgery and the struggles I have had. I was also not made aware that my eyes would be dilated at this appointment so thankfully I didn't live far as I was unable to drive after my appointment and ended up walking home. When I was trying to choose frames, though Heather (I believe this was her name) was very patient with how picky I am, she kept choosing frames I outwardly told her I was not interested in. She also kept telling me what SHE liked rather than focusing on what I was drawn to in a frame. She also kept referring to frames as MALE and FEMALE and when I corrected her more than three times that I do not care (or believe) that frames need to be strictly for male or female she rolled her eyes and continued saying it. When I finally did find a frame I enjoyed, she let me know MULTIPLE times that I would get the best price at their office and kept undermining other locations. It really felt like all she wanted was a sale from me. The pair she quoted me was $450 for one pair of glasses. When I left the office, I realized I wasn't even given my prescription and I had to call to have it emailed to me. The receptionists were wonderful and sent it to me right away (poor girls, they deserve to work somewhere better!). I then went to Costco, found TWO pairs of glasses I liked (prescription lenses and prescription sunglasses) for $310. I obviously went with this option as the quote I received from Progression Vision Centre was absolutely ABSURD. I will not be returning and will be sure to let my friends and family know the experience I had. I have been going to optometrists since I was 3 years old for my challenging eyesight and not once before this was I ever treated with such disrespect.

Highly recommend