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Hakim Optical St. Catherines - Glendale

Hakim Optical St. Catherines - Glendale

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2.2 Google Review
222 Glendale Ave, St. Catharines, Ontario, L2T 2K5, Canada
(905) 684-8020 hakimoptical.ca
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Google Reviews

Refresh Reviews 2.2


Feb 13, 2019
Their "in house" optometrist was only available one day a week. The lenses I got using his prescription caused awful eye strain. I eventually got them to get me new lenses using my old prescription (which still works fine for other glasses/contacts) but I still had the same eye strain effect. Not sure if they even changed the lenses... My eyes still hurt and I'm out the money...

Jan 24, 2019
I believe this location has a new manager. Unfortunately she seems unknowledgeable about her products and the process. While I was speaking with her the phone rang and instead of asking the person to hold on for a moment she engaged the conversation and totally ignored me. I said thank you and walked out. This was just one of a handful of poor interactions at this location. Overall we have been happy with Hakim but this location is falling short.

Mar 6, 2018
Made an appointment 2 weeks in advance for an eye test and they called to cancel it the day before telling me the only option to reschedule was in another 2 weeks at earliest, with no explanation I found it very unprofessional and chose to cancel in favour of a competitor across the street that was able to accomodate me in 2 days. I don't make appointments frivolously and my need for the results were time sensitive which is what prompted me to write this review. I realize this isn't indicative of the store being overall incompetent which is why I didn't rate it 1 star, walking in to make the appointment was perfectly pleasant and the person who helped me was very helpful and nice.

Apr 16, 2018
my prescription was not done properly,i brought them back and the"receptionist" or whoever she was gave me a song and dance on how I have to go back to my optometrist for and examination.she never took the time to listen and hear my concern. She remained very sarcastic through out my stay in the store. I now that they will tell me it's not their problem. There is a lot more to this story but little space to tell it. I will never ever purchase form this location nor any other. the worst customer service

Apr 4, 2018
Avoid this location. The manager at least tried to help me, but both he and the clerk had attitude and the clerk was extremely obstructive, even going so far as to say the manager didn't understand the difficulties of what I was asking. Go to the location at 5 corners in Niagara Falls. Infinitely better customer service.

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:10 am - 5 pm

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