Hakim Optical St. Thomas - Optometrist - Saint Thomas, ON - VerView
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Hakim Optical St. Thomas

Hakim Optical St. Thomas

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3.5 Google Review
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1010 Talbot St #16, Saint Thomas, Ontario, N5P 4N2, Canada
(519) 637-3638 hakimoptical.ca
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Refresh Reviews 3.5
Jul 8, 2018
Horrible experience. After numerous attempts at being pressured into buying store brand glasses, I finally found 2 pairs that I liked in another section of the store, which I'm assuming had less mark up profit for them. I ended up getting one pair of sunglasses and one pair of normal glasses. My spouse ended up picking them up for me when they were ready and when I tried them on at home both pairs had issues. The sunglasses had a small crack in the lense and the glasses had unbuffed swirls in the glass that caused a halo effect with lights at night. When I brought them back in to have them looked at a week later, I was told that I had dropped the glasses and when I said there was no way dropping them could cause the defect, I was told "you just want to return them because you don't like the frames"...HUH?!?! I'm not saying anything was wrong with the frames, the glass in both has defects. I ended up leaving before I did something I regretted, swearing to never return again. The worst part is, after wearing the sunglasses for a couple months, the coating on the metal frames have started to peel and crack, leaving them looking like garbage. I can't say anything bad about the pair of glasses since I'm unable to wear them driving at night due to the halo effect, so they're in the same perfect defect state that I bought them in. I share my horror story with everyone I meet, and a lot of the times I get Hakim horror stories back. Horrible frames that fall apart and horrible customer service. Save yourself the hassle and headache and go somewhere else. ANYWHERE ELSE. You'll thank me later.
Jul 15, 2018
If I could give it zero stars I would. The appointment was for 10 and the optometrist only arrived at 10. We watched him for like 30min unpacking like he was moving in otherwise he was friendly. The lady at the counter was nice but the fellow working in the back was not friendly. The frames are all bad qauilty for the price. The total price was no where near what the signs claim just fyi. The frames broke after 7 months.. We went to use the one time no questions asked warrently and they said they replaced them but it was clearly visable they were the same ones from discoloration and diffrent color screws. Ya all and all I don't plan going to this place again.
Nov 29, 2017
“Wonderful experience at the St Thomas location on Talbot. My mother who lives at Valleyview nursing home had broken her new glasses by sitting on them. She was quite upset. Although I had not purchased the glasses at Hakim, I went there hoping they would look at them and see if they could fix them or recommend another place in town. They were kind enough to look at them and fix them in a very short time, free of charge. They were courteous, understanding, and friendly. I will buy her next pair of glasses at Hakim. Highly recommended. Thanks again!
Mar 31, 2018
Above and beyond customer service. A pin that holds one of the lenses in my glasses was loose and the lens kept falling out. Finally the pin fell out too so the glasses were useless to me. Not only did they fix my glasses right away while I waited, there was no charge. And they replaced the nose pads that had fallen off years ago without me asking them to. Thank you!
Feb 17, 2018
Excellent customer service. I am always impressed by the positive and respectful interactions staff have with customers

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm Today
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:9 am - 5 pm

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