I've been going here for about 8-9 years now and it is absolutely horrible. My eye doctor, Dr. Rivere would not listen to anything I said .I've been wearing contacts for 10 years and he told me that I was on a different brand when I was telling him I have never used that brand and they must have mixed my brother and I up since he goes there as well and has a similar name as me. The other doctor there as well told me maybe I just can't wear contacts when I told her the brand I was wearing was making my eyes water. They did not want to allow me to wear trials for too long. I only had 2 trials for contacts and neither of them were working for my eyes, because the doctor wouldn't listen to what I was saying.
They are extremely rude. I've bought $400 glasses and when I went to pick them up they were the wrong pair and they gave me a difficult time switching them when they made the mistake. I ordered contacts before and no one ever called me to tell me they were in to pick them up. The front desk people are very unprofessional and do not want to listen to anything you have to say. I've called before to make an appointment and they talk to me as if I'm stupid when asking simple questions such as how many exams can I get in a year with the eye care club in order to determine if I can go elsewhere.
I will no longer be going here. I only went because it was close to my house and convenient to stop by after work and because I finally found Dr. Patel who was amazing but now that she is no longer there I will not be coming back to this location. Unfortunately because I already paid for the eye care club I have to go back to America's Best to get my eye exams. I hope they can hire new staff that are considerate and treat their customers well.
There have been so many incidences where they have been rude to me, inconsiderate and unprofessional. My siblings and my parents go here as well and we all had issues here. Very disappointed with the service here.
