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LensCrafters

LensCrafters

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4.0 Google Review
19329 Mack Ave, Grosse Pointe Woods, Michigan, 48236, United States
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Google Reviews

Refresh Reviews 4.0


May 8, 2018
Wow. All I can say is 10/10 from the moment I walked in the door. I highly recommend this LensCrafters location. I made an appointment online and was able to come in the same day only a few hours later. The eye exam went quickly, and the lady helping me wasn't pushy at all and let me take my time choosing a frame. They have a wide selection as well with contemporary and trendy brands and styles . After I had some issues with my insurance, the manager Cathleen worked with me to fix them and was extremely helpful and understanding. Not to mention because it was taking a while, and I was out of change, they insisted on feeding my meter so I didn't get a ticket. The manager and employees here are very considerate and professional and I had a great experience.

Jul 11, 2018
The doctor squeezed us in and was wonderful. All the staff were polite and helpful.

Mar 15, 2018
I genuinely cannot recommend this place. When I came here orginally, the staff was very helpful and I indicated which is the only thing preventing me from giving this one star. I purchases my glasses in June and they broke in November. I did contact LensCrafters and they did respond, but I was able to fix them and was worried the exact situation that happened today would occur. Today I went in to get them looked out and the woman working refused to help me because I didn't have an extra protection plan. When I told her that was unacceptable and the glasses were less than six months old, she told me I would need to wait an hour and a half to speak to a manager. On a Thursday afternoon. So, a normal business day during normal business hours. I got my prescription and left. Overall the staff is fine but the quality of glasses is very low, and if they break after less than six months, you're SOL.

Aug 5, 2018
Very helpful and professional staff. Took one star off because my glasses broke within a few months.

Jul 21, 2017
Very friendly staff!!! Everyone is willing to help you out.

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 6 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm