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Greiche & Scaff

Greiche & Scaff

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1.9 Google Review
Pointe-Claire, Québec, H9R 5J1, Canada
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May 19, 2019
My boyfriend had a little accident with one of his frames. It was really important to him because he got it from his passed grandfather. When he went, he asked if they were able to get repaired. However, instead of giving advice, the staff made a joke about the situation and started to laugh. I am very upset about this situation. My boyfriend was very respectful to the employees and they started to make fun of him?? How could this ever happen?? PLEASE DO NOT GO TO THIS STORE, THEY DO NOT RESPECT YOU AS A CUSTOMER! Unless you want to be disrespected by the employees🤷🏻‍♀️ We will NEVER GO BACK to any of Greiche & Scaff stores.

Feb 12, 2019
I went years back (2015) because I just needed to figure out my headaches and migraines. My eyes weren’t bad enough for me to spend money on their over priced glasses so I just left and the sales lady who I am assuming was the manager was very rude and tried to force glasses on me. I went recently because I was looking to buy a pair of glasses from another boutique that I support but they didn’t offer eye exams. I figured I would come back since I had my file here. The exam lady was very kind and allowed me to ask questions. ALTHOUGH, once I mentioned to the manager that I just needed my prescription, she was extremely rude and started talking bad about the place I mentioned I had found frames. I asked her which frame shape suits my face shape and her word for word response was ´ well you’re not buying glasses with us’ so I replied calmly with ´ i just wanted another opinion but I’m sure they will help me out at the boutique.´ she then went on about how if anything is wrong with my prescription or my frames they can’t help me since I’m not buying anything with them. I left the store extremely thrown off and I’m certain I will never return. Sad to see so many others have the same experience there.

Mar 19, 2019
ZERO STARS - Horrific store. Bad lighting. Couldn't see anything when trying glasses on. Barely any lighting. Staff is not friendly AT ALL. Walked around for 20 minutes trying on frames and no one ever came to see me to ask if I needed help . No greeting when you walk into the store either. Decided not to do our glasses there (for the 3 of us). Went to Vizualis instead. Amazing service there and good quality lenses. Will never step foot in that Greiche and Staff again. I don't know how theyve lasted so long Looking at all the other reviews ...

Jan 27, 2019
My wife and I got glasses here. Big mistake. They screwed up her prescription and it was a nightmare to get it corrected. In fact, it still hasn’t been corrected. I’m sitting in the place right now waiting for her to be finished with the optometrist. Their customer service skills are really lacking. If you show the slightest sign of frustration the staff can’t handle it and they start pulling attitude. Sorry, you’re in a customer facing industry. People are spending hundreds of dollars on your products so they can see. Yes, there are going to be some screw ups and people are going to get upset. Learn some basic de-escalation skills.

Mar 8, 2019
Surprised AF to see service complaints here. I suspect most are from ppl trying to get info to buy glasses online and need the specialized services offered by G&S. Good luck to you as you get what you pay for in life. My family and I have been buying glasses at this location for years and will continue to do so depite random complaints. I recommend Greiche & Scaff 100%. In fact, I’m on my way now to buy replacement glasses.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Today
Sat:9 am - 5 pm

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