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LensCrafters

Name: LensCrafters
Address: Pointe-Claire, Québec, H9R 1C4, CA
Telephone: (514) 426-3622
Price range: $$$

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Pointe-Claire, Québec, H9R 1C4, Canada

(514) 426-3622 local.lenscrafters.ca/?cid=yext_0923

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K. B. Frazier

May 31, 2019

Buyer beware: you're not in good hands at Lens Crafters' Fairview branch. After spending $500 on a new pair of glasses to use for distance and on the road, I came home to discover that the technicians had scratched my everyday glasses -- a perfectly good set of lenses that I use to read and on the computer. I called about the gouge they'd left behind after checking the original prescription and "cleaning" the lenses, and I was told I'd need to speak to a manager who wasn't available. Upon returning to the store, we were informed the manager was on vacation, and it would be a few days before they could decide on a solution for the glasses they'd damaged. After a week, I was told they would replace the lenses with a different pair for free, or I could pay $225 to get the exact same prescription and type remade -- even though they'd acknowledged that they'd wrecked them. After already having given these guys five hundred bucks for a new pair, I wasn't about to pay for them to fix the old pair they'd effectively ruined. I took the free option, after being told that it lacked the features the original had, and that the antiglare "hardly made a difference at all" and that they'd be fine. Guess what? They're not. I can't see a thing out of them because all I can see are the reflections made by my own irises. This place is a scam. Go to Greiche & Scaff instead. Honestly, go literally anyplace else, and don't entrust your existing lenses to these idiots because they're out to extort as much as they can from unsuspecting, unwitting customers who've offered entirely too much confidence in their service and professionalism.

Naama Bialy

Mar 29, 2019

I bought 3 glasses for a hefty amount at this store. They never bothered telling me that the treatment on my expansive progressive lenses was botched and never offered to replace these lenses. Silly me - never realized why this lenses take forever to clean...When a specialist told me (after more than 2 years of wearing this glasses) what happened - they refuse to own up and compensate/replace the lenses. If being royally screwed over is your thing - this is your store. Otherwise - stay away!!! I see that LensCrafters added a BS answer. I spoke with the people at the store, spoke with the manager - they are not willing to do one thing. Stay clear from this store. Heard this from other people once I told my story.

Heidi Simmons

Nov 18, 2018

I've bought three glasses here and received great service each time. Staff is helpful, patient, and informative. Selection is nice.

Brittany MacArthur

Nov 2, 2018

Had a great experience here. Mohlam took the time to adjust my glasses and really went above and beyond. Left impressed with the service here

Peter Swiech

Apr 15, 2018

So I'm surprised to see this many negative reviews. I bought a pair of glasses two years ago at the very least. The pair began to feel its age and when I went and asked for a replacement they gave me one free of charge! Just today I went back to get them adjusted and the service was free once again! Took them 15-20 minutes to take care of the issue. I did wait, but provided the service was free, I didn't mind. When I was served, after waiting maybe 10 minutes, the gentleman doing the fitting was very quick in serving me and made sure I was happy with the end result. The young women at the counter were also very polite in answering my questions and putting in my order for lenses. Good services and frames can be very inexpensive which is a plus. - Peter S.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:9 am - 5 pm