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Greiche & Scaff Optometrists

Name: Greiche & Scaff Optometrists
Address: Laval, Québec, H7X 0C5, CA
Telephone: (450) 689-8992
Price range: $$$

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3.7 Google Review

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Laval, Québec, H7X 0C5, Canada

(450) 689-8992 www.greiche-scaff.com/magasins/mega-centre-notre-dame

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Refresh Reviews 3.7

Cedric Savanh

Sep 10, 2021

First time doing affair with Greiche & Scaff on a weekend. I had an appointment @2pm for eyes examination. Hence I came in at 1:45pm. I was seen by a nice clerk to check-in and she started the prep right away before I see Dr, Dumas. She made the preparations interactive and fun. I was seen before my appointment. Dr, Dumas did the examination quickly and efficiently. He addressed my concerns very well. I finished my transaction with Leen who took the time to advice me on how many boxes ( contact lenses ) I needed knowingly I use 'em once per week or per 2 weeks. She made sure I had a receipt copy for my insurance to cover the cost. She was mindful in her workflow. 👍🏽 So far, my first impression with the boutique is excellent : Fast, friendly while being efficient. Let's hope we can keep this consistency or better on a future visit when I need new glasses.

Mona Saikaley

Sep 10, 2021

Always a great service with a smile. Manager is very professional and very helpful. Always a pleasure to visit. A+

Helen P

Mar 25, 2021

By far the best experience I have ever had ordering glasses. The staff is so friendly, and eager to help you choose the best frame that suits your face and or preferences. Also, I received the best price for lenses, and frames than I have elsewhere. I will definitely return and recommend this establishment to others!! A special thank you to the manager, Siran who went above and beyond for me during this process, by making sure I get the best frames and lenses for my prescription, and always answering my questions with patience and care. Thank you so much.

feryal sara

May 24, 2021

My first review when I went there in April was really good because of a young receptionist with nice attention and fast appointment. The doctor seemed wise and professional. Also I picked a very nice designer frame at first glance. But, shouldn't the customer's satisfaction be the #1 priority? Specially when you have already paid over 500$... I couldn't use my gorgeous glasses because I had to take them off for reading/writing 20 times a day with a risk of losing them. When I went back and gently explained my problem, they seemed annoyed at first then wanted to add an extra 600$ fee! When I got surprised, they reduced it to a $400 fee! Then they said it's my fault, I got what I asked for! But shouldn't they provide proper, clear consent and useful advice/information and product no matter what? I mean I am not an eye specialist! At the end they were going to charge me 'only 250$ extra' ... but making me feel bad like it's all my fault! So I asked for a refund after much unpleasant argumentation and I felt like I was 'the bad' customer! Finally after some back and forth, the doctor supposedly corrected my Rx without seeing me and apologizing to me for having wasted my time by giving me the wrong Rx the first time! And I didn't get a refund for his 110$ services during covid. But the manager was at least fair enough to refund me the useless glasses. Now it's end May and I still don't have proper eye glasses! I Hope his new Rx that I just submitted somewhere else are going to be correct this time. Feeling unsatisfied, misunderstood, disrespected, time and money wasted and guilty for having trusted G&S publicity. Never going back to G&S!

Valérie Hidalgo

Jan 3, 2022

Very bad service. My sister ordered a pair of glasses, they never received it, followed up or anything. They didn’t do anything to fix it. Waste of time.

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