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Lunetterie New Look - Place Vertu

Name: Lunetterie New Look - Place Vertu
Address: 3131 Boulevard de la Côte-Vertu, Montréal, Québec, H4R 1Y8, CA
Telephone: (514) 856-2002
Price range: $$$

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3.4 Google Review

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3131 Boulevard de la Côte-Vertu, Montréal, Québec, H4R 1Y8, Canada

(514) 856-2002 www.newlook.ca

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Refresh Reviews 3.4

B A

Jun 12, 2018

very professional staff , eye exam well done, the choice of the frame and the product just what I need. Price very reasonable too :) I thank all the friendly staff for their exceptional team work and nice service . I recommend this place for sure. I will be back;)

Jean Martin

Feb 21, 2018

I had a pair of glasses to repair. I got scolded by a nasty front desk clerk because my prescription was not signed by their resident optometrist. The recepcionist really needs some basic training in customer service

Jess M

Apr 5, 2017

I have the best quality glasses ever !!! thank you johnny and ikhlass for picking the most modern pair of glasses that fits my face! and i LOVE the way they made my lens! it's blue select treatment with transition and it's is worth every penny!!!

Andra Di

Dec 22, 2016

Andra Di · 47 seconds ago Before i write my review, I want to make it clear that it has nothing to do with the optometrist - he was professional and did an excellent job, double cheking everything. I went into Lunetterie New Look at Place Vertu to look for frames. The young woman who attended me was very helpful, took her time with me - I had to try frames for 45 minutes before finally finding the perfect one. She made me a price and then I decided to book an appointment for an eye checkup with them. The following week (Dec 22nd) I went for my eye exam and after to pay for the actual glasses. They now give me a whole different price (evidently higher). I explained to the man what price I had been given, but he kept repeating the same tape. I left the store very angry and most importantly disappointed; I decided to go back to ask for the piece of paper that the young woman had left the previous week, that's when the manager, Brigitte I think her name was, came and talk to me. She told me that the frames I had picked were not part of the promotion, etc. and asked me to look around to find another frame. I told her I had already looked through their selection and that was the frame that suited me best (this was not a designer frame). She told me she'd call me the next day to see what she can do. I left the store and purchased my glasses somewhere else. Moral: this place does not know what "business" and "customer service" mean. You need to honour a promise made to a client. I had been looking forward to getting new glasses for years and decided to gift these to myself for Christmas. This is no way to treat someone, especially during the holiday season. Little advice for the staff: a satisfied client will probably tell 1-2 people about the great service they had, a dissatisfied one will tell everyone they know and meet.

Carol Carriere

Mar 4, 2018

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Opening Hours

Mon:10 am - 6 pm

Tue:10 am - 6 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:9 am - 5 pm Open Today