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Newlook Eyewear

Newlook Eyewear

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3.3 Google Review
95 Rue Sainte-Catherine O, Montréal, Québec, H2X 1Z7, Canada
(514) 904-0505 www.newlook.ca
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Google Reviews

Refresh Reviews 3.3


Apr 11, 2019
Asked for a copy of my prescription over the phone and was told I had to come in person to get it. They confirmed it was still valid. I called back, spoke to someone who has heard of email, and got them to send it only to see it was, in fact, expired. They were just trying to get me to come in to make a sale at the expense of my time. Overpriced and most glasses seem to take over a week for delivery. If you notice below, they only respond to the positive feedback and completely ignore the many dissatisfactions. En bref, allez ailleurs

Aug 16, 2018
OVERPRIZED/LONG WAITS: I was there for an emergency, to get contact lenses. They made me wait for 10 min for a simple question. They wanted $30 dollars to open a file, and $70 for a product that is $35 elsewhere. The Asian staff manager you seems more interested in making money off you than in helping you. I wouldn’t patronize this business

Jun 13, 2018
I liked the optometrist that I saw, however the front end staff is unfriendly and difficult to deal with, to the point I won't be returning. As for pricing, I'd say that eye exams are good value, however the products they sell (eye glasses and contacts) are not, comparatively speaking. I'm also not a fan of their policy of only making a prescription valid for 1 year when a person only gets their eyes tested every 2 years. Each other optometrist I've ever seen had validated the prescription for 2 years.

Nov 17, 2013
They took 1 month to change my lenses. The first lenses that arrived for me -after 2 weeks- were flawed, so they had to place another order, that arrived after another 2 weeks... This is the longest I've had to wait for glasses. Also, they don't offer free consultation when you buy the lenses from them, which wouldn't be a big deal, but the prescription I got isn't exact. I still see better with one eye than I do with the other. After I told them about it they said I'll get used to it... Save yourself some time and stress and go someplace else.

Jun 28, 2019
De passage sur Montréal, je suis allée faire ajuster mes lunettes. J'ai été servie par Marion, très professionnelle. Bel accueil de l'équipe.

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