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Lunetterie New Look

Lunetterie New Look

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3.4 Google Review
1257 Avenue du Mont-Royal E, Montréal, Québec, H2J 1Y4, Canada
(514) 908-0011 www.newlook.ca
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Google Reviews

Refresh Reviews 3.4


Jun 19, 2018
The customer service from the receptionist is HORRIBLE at this location. I called New Look on Mont Royal to set an appointment with them because they have received my order of contacts and it’s mandatory to complete an eye exam before purchasing eye contacts. I called this evening and the woman who answered the phone was very rude to me that she ended up hanging up on me !!!!! I called back 2 times and she didn’t answer! So unprofessional! Since the moment I called she just wanted to get off the phone. Didn’t take the time to listen to me or look at my file or answer my question. She kept cutting me off every time I wanted to say something. I hope the management at New Look find a method to train the receptionist. This is the 2nd time I experience bad customer service. This person who answered the phone should not be dealing with people.

Apr 12, 2017
Not sure if all these reviews are warranted. I've gotten two pairs of glasses here, both times were fine. Earlier this evening I received very fast, courteous service from the employees, who even made sure we received all available deals. They were patient and professional.

Jul 21, 2018
Great customer service

Jul 19, 2017
Poor professionalism. Unable to respect appointment & don't even border ordering the proper material for the consult.

Dec 25, 2016
Bad service for the price. Only go if you have insurance and don't mind rude salesman

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Opening Hours

Mon:9:30 am - 6 pm
Tue:9:30 am - 6 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm Open Today
Fri:9:30 am - 9 pm
Sat:9 am - 5 pm