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Factory Optical (Rochdale)

Name: Factory Optical (Rochdale)
Address: 5556 Rochdale Blvd, Regina, SK, S4X 4P1, CA
Telephone: (306) 585-1035
Price range: $$$

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5556 Rochdale Blvd, Regina, Saskatchewan, S4X 4P1, Canada

(306) 585-1035 www.factoryoptical.ca

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Kevin Thorpe

Jun 14, 2019

Although examed at NW location, they had no one to do contact lens fittings, I went to FYI and they fit tested me and charged me only for the lenses. Need new contacts and I am told by factory Optical that there is a $50 lens fitting charge. Lazy money grab that others shouldn't ever pay.

Rick Zotzman

Mar 26, 2019

First time prescription eyewear buyer. And I am pretty thorough when making a purchase. I had visited a number of different eye glass businesses and I stopped into the Rochdale location on kind if a last whim. There I ket Rochene (I hope I am spelling her name correctly) and, let me tell you, this girl has the patience of a saint as she proceeded to help me look through at least 30 pair of frames. When I had finally made my decision, a week later, Angelique helped with final fitting and ordering. A great part is, they do direct billing on my health benefits from work. Angelique, just as patient and personable as Rochene. I was told my order would take a couple weeks but they were in sooner than expected. Smooth ordering, very helpful, personable, great side conversation..both amazing ladies were professional sales getting ne the right product and putting up with my search with a smile. The store itself has a great selection or can order what may have become sold out in your search. I highly recommend the staff at Factory Optical and Factory Optical as a great location for any eyewear needs.

Robyn Jones

Jun 22, 2018

We had previously been going to the NW location for years. I made an appointment for my daughter for a sat. When I got there, I was told by the receptionist that i was late, and my appointment had been made for a different time, so I would have to re make the appointment. I showed her the e-mail they sent me which proved that I was right about the appointment, and she still refused my daughters appointment saying the nearest one I could get would be in two weeks. Frustrated I made an appointment with a different doctor, where I also found out that in all likelihood, my daughter was misdiagnosed several years prior when I was told her vision was perfect. I brought her in to the new clinic myself and witnessed the test. She needed glasses, has a perscription far stronger then mine. I can accept that her vision may have changed.. although very rapidly .. but she also has a lazy eye. To the best of my knowledge that is something that they should have caught before. Either way.. poor service by 2 for 1.

Natasha Cherwinski

Mar 29, 2018

Received terrible service. Their associate refused to order the contacts I requested, claiming that they knew better about what I wanted than I did. When I finally returned after such a terrible experience to order the contacts that were part of my 2 for 1 deal they said I have to get a brand new prescription and wonâ€™t order them for me - even though theyâ€™re the reason my contacts were not ordered when requested. Will not return to a place that tries to cheat me out of my purchase.

Miranda Briere

Oct 13, 2017

I went to the east location before this one, where they did not help at all. I was brushed off and when I asked for help the girl pointed at the wall and said "those are the women's frames" and turned her back to me. At the Rochdale location (this review), I was greeted by a young woman named Christian (I think that's her name) and she was extremely helpful and I got two frames picked out within half hour. I told her I was on a budget and she picked frames that were within that, and also told me about Groupon and I saved even more! She called me the next day (when they received my prescription) and told me the exact calculated cost. I am very happy with my experience here ðŸ˜Š

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