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Viva Bridal Boutique

Viva Bridal Boutique

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3.8 Google Review
353 Victoria St, Kamloops, British Columbia, V2C 2A3, Canada
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Google Reviews

Refresh Reviews 3.8


Feb 5, 2019
This bridal store turned what should have been a wonderful and fun experience into what I can only explain as the WORST shopping experience you could encounter. As a fairly young customer (23) I was treated with dismissive and disinterested employees who assumed I was looking for a graduation dress. Regardless of my serious inquiries of a wedding dress I loved the staff showed little enthusiasm in helping me. Despite the AWFUL service I found my dream dress off the rack and it fit perfectly. After discussing with the staff and advocating for myself they offered me a reasonable price and for that reason ONLY I chose to purchase the dress. I went into the store over four times and saw the same staff members each time. I was never met with a welcoming attitude. The day I went to pay off the remaining balance of my dress and take it home I was asked if I had even tried the dress on??? Despite trying it on at least two separate occasions when that staff member was present. Unless you are a middle-aged woman or someone shopping with parents you will be treated with disrespect even if you are an enthusiastic customer who is ready to purchase a dress. I cannot express enough how awful my experiences with this store are. I am a huge advocate for shopping local but I would absolutely not recommend this store.

Feb 10, 2019
Was shopping with my friend for her dream dress, being younger (23) we were treated like children with little respect and much judgement. My friend found her dream dress and after getting a very reasonable price decided to purchase this dress. Customer service was mediocre at best and the staff was not very friendly when in the store. Would not recommend people to go into this store to buy dresses if they want to have a good experience.

Apr 3, 2019
Great service, great dresses, and great prices. helped me find the perfect dress and seamstress.

Jan 6, 2019
Great customer service and nicest formal dresses in town. I have gone there for my wedding as well as everyone in my family. Highly recommend.

Oct 28, 2018
I have been in the store three times in the past two weeks and had drastically different experiences. The first time was with my mother, who was looking for a dress for an event. We were offered an explempory amount of assistance and customer service from staff. The next time I came in was with my soon to be sister in law looking for her wedding dress. The same staff ignored us, offered no greetings, or help or suggestions, and when they did interact with us were rude, short, and rather indifferent. Might I add, we were the only people in the store. Despite this experience, she did find a dress she loved so we returned a day later to hopefully buy the dress. The staff continued the trend from our previous visit, forgetting even that we had been in the store a day earlier, and otherwise consistently provided the worst retail service I had ever experienced. If you plan to go dress shopping without your mom, save yourself the frustration and go somewhere more welcoming to all women.

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Opening Hours

Mon:10 am - 5:30 pm
Tue:10 am - 5:30 pm Open Today
Wed:10 am - 5:30 pm
Thu:10 am - 5:30 pm
Fri:10 am - 5:30 pm
Sat:10 am - 5 pm