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Black & White Party Rentals

Black & White Party Rentals

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3.4 Google Review
1143 Franklins Gull Rd, Parksville, British Columbia, V9P 2W8, Canada
(778) 433-1282 bwparty.com
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Refresh Reviews 3.4


Mar 23, 2018
Were pretty good, up until my wedding venue cancelled on me 6 months before my wedding and I need to cancel all my rentals and my wedding. I had paid a 2000$ deposit that was non refundable after December, I emailed January 30th to cancel my order and didnt get a response for weeks. When I finally did hear back I was told Dave would contact me. I still to this day have no confirmation my order is cancelled and wasnt offered any of my deposit back even though it was 6months ahead and our venue cancelled our reservation which was completely out of our control. Will never ever use them or refer them to others. I have emailed several times, 2 seperate individuals and the general information email address and had no response. Brutal customer service! If your not going to refund any of my deposit, which is a lot of money, fine but at least respond to emails and confirm cancellations.

Apr 24, 2016
Everything that I rented was ready for me when I picked it up. We rented two types of glasses, 10" plates, and cutlery. It was excellent quality and reasonably priced! I'll be back.

Jan 14, 2016
I've had the pleasure of working with Black and White on several weddings and editorial projects. They've always been wonderful to work with. They have a great selection of items and offer great customer service and support.

Oct 8, 2014
They forgot to deliver drinking glasses for my wedding reception, so my guests had to drink out of paper cups AT MY WEDDING! I spoke to the delivery men when they picked our stuff up, and they told me to go back to the office to get it sorted (one of them turned out to be the owner). When I got to the office, the owner was very rude to me, blaming me that I didn't double-check my order. He refunded me the exact amount that I had already paid for the glasses that I never received, and not a penny more to make up for my time and hassle to drive way out to the industrial area of Parksville, nor for my embarrassment having to serve my guests out of paper cups at my wedding. My recommendation: go to Triple T Party rentals! Brutal customer service here! :(

Jul 29, 2015
Great rental equipment, comfortable chairs and very accommodating service! Extremely knowledgeable staff and careful workers made our recent wedding a big success. Highly recommended!!!

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm
Sat:9 am - 4 pm

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