The resort has a beautiful location with amazing pools. My girlfriend and I planned a family get together to celebrate a birthday; in total our family had booked 6 rooms.
We arrived late on Friday and decided to go to the pool to relax for a few hours, this was cut short. The resort was host to a wedding and unfortunately the after party moved to the indoor pool at 11:00pm (when the outdoor pools close). For those who are unaware, the indoor pool is a quiet place, this is noted on all doors and the walls of the building. When the 30+ party goers moved to the indoor pool they brought their extremely loud, and now echoing voices, along with portable speakers and alcohol. The two of us, along with the other people who were in the pool before 11:00pm were obviously uncomfortable and not happy with the situation. A staff member came in and only asked the group to remove any glass bottles from the pool area. Instead of having a relaxing night it was loud and uncomfortable, staff didn't do anything to stop the situation to make the rest of the guests comfortable. We were very disappointed in this.
We dined at the Copper Room on Saturday to celebrate the birthday. The host was quite rude and misgendered myself, giving out menu's to the other women at the table before the men and myself. Luckily our waiter was great and attentive to detail. The food was only okay-good, not great how you would expect when paying a hefty amount for a meal. The dancing was enjoyed by all, although we had to request a birthday song a few times with the band.
On Sunday we ate at the breakfast buffet which was disgusting. Waffles were soft, no pancakes available, little selection, and an overall disappointing end to our trip.
Our room was adequate and not too hot without air conditioning.
Overall we just wish that after spending so much money at the resort they would have better service and would enforce the rules in the pool. Upon checkout we weren't even asked how our stay was! (not to mention that the TV checkout option was not available). Disappointing trip to say the least.
