Initially when I had contacted Hal last August when I first got in engaged I couldn't believe how helpful he was on recommending venues . . . That changed. I never spoke or dealt w/Hal until he delivered flowers for bouquets & groomsmen boutonnières which DIDNT ARRIVE UNTIL AFTER MY CEREMONY WAS TO BE STARTED. My ceremony was to start at 3pm it didn't until 330 by the time we got everything & the boutonnières pinned on the men. It was an extremely hot day, young kids & elderly were sitting outside in the sun for an hour instead of the half hour. It threw off our wedding photos, welcoming in speeches & dinner...
When you are paying close to $1000 on flowers, they should be there BEFORE THE EVENT ON TIME & the company should be experienced enough to plan according to traffic especially since TTM was at my venue earlier that day setting up back drop.
Not dependable at all.
I received a snotty apology from Hal. Deb would call & text me when she wanted me to rent more product but when I contacted her in regards to this the replies didn't come near as fast... in fact days later.
As for the decorations, Dore was the one that showed me all of these "wonderful ideas" I was told pick what I would like & we can change, add & removed as we liked. We were just brainstorming ideas. No contract was ever signed, no invoice was ever made . . . (I was told Dore tried to email me, never received them - no other efforts were made to contact me or my fiancé even) - apparently they didn't save my number on file (a simple rookie mistake) they had my fiancés... never called him.
For months it seemed Dore could not get a hold of me, until finally a week before I had my baby, according to her my phone magically worked ... when I did have the chance to go in & see her I decided to get rid of table runners, never did Dore state I would be getting charged cancellation fees for changes. (I was told the opposite things get changed so many times, the initial ideas were a base to go off of)
TTMs prices are insane when over 50% of the invoice goes to labour when products are already marked up insanely. I bought table runners to own for half the price to rent from TTM. I bought & made my own ostrich feather centre pieces which costed significantly less than to rent.
They tell you you are paying for their service except even when we found out the cost two weeks before wedding, TTM had to be the worst part of the wedding organization. We were able to get everything either rented or bought for significantly cheaper just as good if not better quality, & much more reliable !
They never tell you a rough idea of prices, you think after being "26 years in the business" they can inform you bulk of cost goes towards labour... like $50/Hr per person & each thing can take "several hours to set up.
All of this should be clarified when you speak to them.
Not impressed. I am extremely upset how they inconsiderately screwed over my ceremony. Especially when Dore says you pay for their service.. of being late ?? No excuse. You have only one wedding, something u put so much thought & plan into, invested so much money & a company you hire carelessly can't plan to drop flowers off even an hour before !
*Will be vocal in not speaking highly of this company, sharing on all wedding & kelowna websites, as will family.
Quick to take your money but won't so much as give you a discount for ultimately their error.