Red Spoon Restaurant

We held our bridal shower at Red Spoon earlier in the month. We arrive at the venue an hour before to set up and the moment we pull into the lot the first thing we see is a smashed window right beside the entrance door. It has been very poorly covered up with signs saying “emergency” and “don’t touch”, needless to say we were not impressed – it looked horrible. We asked when it happened expecting to hear it was recent only to have her tell us it was 10 days ago. I expressed my displeasure with the fact that she never thought it necessary to let me know as this looks so horrible and our guests are going to wonder what kind of place we have invited them too and if we knew about this we would have brought something to cover it up, so my fiancé spent about 30 minutes standing outside on a ladder covering it up with a table cloth. On to the next problem; she had only one small bottle of champagne there. We only brought one (as previously discussed with her) and she had one little bottle we could purchase and claimed that it had slipped her mind that I told her we would need to purchase more from her. Now here’s the kicker – she had a small bottle of Asti and told me we could buy it for $57. That’s interesting since she told me she sold the large 1.5L bottle for $38, needless to say I declined considering that same bottle cost less than $20 at the LCBO. So now 2 people have left the set up to drive to the LCBO to buy more champagne. As an apology for this and the broken window she gave us a curtain to hang on a wall free of charge (something she normally rents out for $60 she had to let us know) I promise no one noticed whether it was there or not, but I guess it’s the thought that counts. Now the deal with the alcohol is she has to open the bottles, we are not allowed which is fine. She opens the first bottle and the cork goes flying into the crowd of people almost hitting someone, a few people scream, everyone holds their breath, we giggle and move on. Some time later she opens the second bottle. Same thing! Cork goes flying nearly hitting people AGAIN. Now my 2 year old niece is walking around this place and my 90 year old grandmother in a wheelchair is here, it was lucky that no one was hurt. My question is how? She was standing behind the bar opening the bottles so are you pointing them at people and hoping for the best? I don’t understand – and if you can’t control where it goes, step into the backroom, open it, and come back. Unbelievable. So unprofessional for a business. She told us there was a stereo we could use, we could plug phones in or use the radio. Well it was garbage, nothing worked and you couldn’t change the station so what was playing was either not in English or static. She also told us we could use the fridge that was out there and put drinks in it for people but when we arrived there was a sign on it saying “don’t open”. Someone asked her for water and she was very rude and responded by saying “I don’t serve you”. I understand that we didn’t pay for service or a bartender, but then make yourself invisible because you are standing there behind the bar looking like you work there and people are confused. I also paid for coffee and tea which wasn’t made, it took 3 of us asking for it for her to finally get it ready. Someone asked for coffee and she said, again “I don’t serve you”…. So I said “Ok but we paid for coffee”, then she explains how she doesn’t serve us she makes the urn of coffee and puts it out and we pour ourselves to which my friend replies “That’s great, so are you going to do it?”. We understand that we are just getting a pot on the bar and we are pouring ourselves but tell me why almost an hour into my event the coffee still isn’t there and when asked she was extremely rude? This was something I paid for in advance, I shouldn’t have had to ask for it, it should have been ready, but instead it took being asked 3 times and her being rude. A lot of tables were wobbly so we had to be careful with what we put on them and she told us it was an extra charge for others.

It was a pleasure planning my event with the host, Nadia. She made the entire event completely painless: her communication was timely, her prices were transparent, and she was incredibly helpful throughout the duration of the event as well. The food was plentiful and great for the priced (Italian menu) and the drinks were extremely affordable. I definitely recommend Red Spoon restaurant to anyone who wants a flexible venue that only charges you for what you need. The level of customization is perfect for events small or large - I myself had 50 people and the venue accommodated everyone perfectly.

Very unprofessional. Have been communicating back and forth for 2 days with nadia, at 3:00 was told to come in at 7:30 to give my deposit, had messaged back saying I would send it now threw e transfer if she could send me some sort of contract or agreement and I hear nothing back until 10pm saying she booked with someone else. I am outraged and shocked that someone running a buisness can be so unprofessional. It really isnt right.. and after reading the reviews quiet a few people have said she has done the same thing to them... unbelievable!

Do not use this place for any event. The host is very strict and will charge for everything including the smallest detail such as garbage bags. The rental price for the location is just for entrance to the building you will have to pay for everything else. I dont mind the charges but be upfront and reasonable. The host will not allow anyone in the kitchen except themselves. Making it difficult to bring out any food stored in the kitchen. I could never recommend this place for any event. STAY FAR AWAY.

I was here for an event about a month ago. We arrived on time, yet the decorations weren't completed yet. Early comers were helping out with them, and the hosts were working on the food, not any caterers or staff members... It took about an hour just for anyone at a table to receive any water to drink, and everyone's formal wear wound up smelling of deep fryer oil. At the end of the night, bad coffee was served in Styrofoam cups. The kitchen seems small and poorly ventilated, and it looks like a mom and pop style restaurant. What I can say is with two people serving 40 people, that evening it was very understaffed and did not run like a well oiled machine at all, and there wasn't enough food. The food, by the time it was served, had cooled since being reheated and the service was inefficient and slow. EDIT: WOW, I just went to the website and saw that this place is advertised as a banquet hall and what we were served is part of their catering menu, in "buffet style" as we had received. I'm completely shocked. I was trying to offer understanding and empathy for being poorly equipped to manage an occasion like the one I had attended, but the fact that this is their actual business kind of disgusts me. At best, this place is poorly managed. The temperature was also FREEZING inside. We had people in shoulderless knee length dresses and seniors who dressed for the seasonal weather, but everyone at my table was very cold. I was enthusiastic to be the first to leave. The upside is the location is right off the highway and there's ample parking, but it's not a scenic it pretty location by any means. I can only hope it was very budget friendly.