RB Planners

Horrible customer service. Despite thinking that everything was going well, I faced a huge safety hazard during my wedding. The flower arch on the stage became unstable and the beam lowered from one side on its own; causing a light bulb to fall and the stage to just look like a mess throughout the rest of the event. I contacted Rimsha after my wedding to which she claimed that it was not her responsibility because it was during the event. How can someone cause a beam inside a flower arch at the back of the stage to be lowered even if they touched it? I'm sure they know it was their fault but don't want to compensate or claim responsibility in any way. You need to improve your customer service and respond in a timely manner!

Worst customer service ever! The prices are extremely overrated. I happen to go there when the manager was present, she was not courteous at all and didn't want to answer my question. I left and I am sure she will never even remember I was there. Definitely don't recommend it!

If you want quick and reliable rentals with little to no stress, please don't rent from this company. Initiallly I was pleased with how they were accommodating but the day of they were nothing but stress. I ordeord 105 chivari chairs for my August wedding and when it came down to the time where we expected the chairs to arrive to the venue they we're no where to be found. My wedding coordinator got in contact with them and they told us that someone from our side came and picked up the chairs. We paid for delivery through rb planners. They couldn't even tell us who picked up the chairs and we became frantic. 30-45 mins later the chairs arrived. Relived, we rushed to set them up. You would not believe the state these chairs were in. They had fresh coffee and wine stains on a lot of the cushions which we had to cover when we had no intention to. All in all the experience was more than lack luster and our complaint email through our wedding coordinator went unanswered. Save yourself the time, pay a little more to get the quality and reliability your wedding deserves.

I am Chinese-Canadian and my husband is Tanzanian-Gujarati-Canadian. For our wedding we really wanted someone who was able to confidently do decor for our Indian events and then switch over to a more secular design for other events. We met with a lot of different decor companies trying to acheive this goal. One of our best decisions in planning our wedding was going with RB Planners. Rimsha and Sasha are so easy to work with and increadibly accommodating. Their team did our decor as well as florals. When we first met Rimsha, we had a lot of ideas about what we wanted things to look like, but nothing was really put together. We gave all of our ideas to Rimsha and Sasha and trusted their expertise to make it happen. They are truly professionals at this and required very little guidence. A lot of decor companies we met with would look at our ideas and tell us they were not possible or that the price of what we wanted was astronomical. There were even times we would say to Rimsha "we know this is complicated, so if it is not possible we can live without it" and she would say to us "No! This is your vision and we are going to make it happen for you." It was amazing knowing that our vision was her vision as well. RB did the decor for three large events (200+ guests) at White Oaks Resort and Spa in Niagara-on-the-Lake: an Indian Sangeet, secular wedding ceremony and a secular wedding reception. Because we gave Rimsha very little instruction and trusted her expertise, we were absolutely floored when arriving at the hall for the first event, our Sangeet. This plain conference room had been transformed into a palace of colour and liveliness. Our wedding ceremony was a couple days later in the gardens of White Oaks. There were two other weddings happening on that day in the gardens, and I have to say... ours looked the best! The last event was the wedding reception which was actually in the same room as the sangeet. It was simply amazing how the room completely transformed with their work. Now, we were in a floating garden paradise. The decor was beyond perfect, better than I could have imagined. One of our friends commented that "Pinterest has not even seen this yet!" Rimsha and her team were able to execute a scene that was so extravagent and beautiful, but in no way felt over-the-top or tacky in any way. It was classy and luxurious. I could not recommend RB Planners more!

Rimsha is wonderful to deal with! She is patient and creative and works with the vision you have for your wedding. I would highly recommend her - the guests at my wedding are still talking about the floral wall backdrop she created for us. The picture doesn't do it justice but the professional pictures are not in yet :(