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Infinity and Ovation Yacht Charters

Infinity and Ovation Yacht Charters

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4.8 Google Review
400 Maple Park Blvd #404, Saint Clair Shores, Michigan, 48081, United States
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Aug 1, 2018
We booked a dinner cruise to the "Motown" Theme, and were profoundly disappointed with a shortage of seating, food & drink options, and music. Seating Issues: Boarding started at 6:30 PM, and my Wife and I arrived at 6:35 PM to find that there were already zero empty seats available due to the cruise being over-booked. We spoke to a manager and explained that my pregnant Wife was advised not to stand for prolonged periods of time and that we would be happy with a refund. The manager explained that refunds could not be given, but she was able to pull a couple of chairs out of a storage room for us to use. Additionally, the manager mentioned that this was advertised as a "walking cruise", and seats would continuously become available. We found out later that, though individuals do walk around a little, everyone leaves their belongings where they were seated as a way to reserve their seats. There were around 20-30 individuals standing in various areas that were never able to find a seat for the entire duration of the 2.5 hour cruise. Food and Drink Issues: Because we were preoccupied with seating for the first 15-20 minutes, we found that they had already ran out of potatoes by 6:50 PM, and thus we were only able to enjoy Meat and Salad as our main dinner course. Later, I attempted to order an "Old Fashioned" Drink, but the Bar Tender informed me that, while normally they have bitters available to make this type of drink, they were currently out. Music Issues: The cruise was advertised as "Motown Themed", however, the 2nd floor had a separate DJ that played modern pop songs which clashed with the live band. The live band generally refrained from any recognizable Motown songs until around 8:30 PM, playing mostly Bruno Mars and The Cupid Shuffle. In total, the band only played for approximately 1 hour, and played maybe 4 or 5 Motown Classics during that time. All in all, this could have been a very enjoyable cruise experience that instead ended up feeling like a crowded barge chalked full of annoyances. 2/5 Stars.

Jun 20, 2018
I arranged a corporate event on board the Infinity Yacht. I had high expectations and they exceeded them. The service was outstanding. Each of the team members on board were professional, polite and efficient, noticing the slightest requests of the guests and attending to them quickly. I would highly recommend this company to anyone looking to host a corporate event.

May 16, 2018
Everyone had an amazing time on the Infinity for a work-related function! The staff was very friendly, the food was excellent, and the drinks were on par! The cruise on the river was absolutely beautiful . Would recommend this charter to anyone!

Jun 1, 2018
I haven't booked, however Laura was super sweet and outlined everything. Super customer service. Thank you again!

Jun 18, 2018
Professional looking office location; knowledgeable, engaged staff; attractive sites.

INDUSTRY BLOGS

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The Grain Game: How Grains Shape the Soul of Whiskey

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm Open Today

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