McGovern's RV & Marine

Giving a star because sales was nice when I bought however they had a service guy go through trailer with me at delivery, and the experience lost all the luster it had during buying process. Bought the extended warranty, and it has been a painful experience to get in to get work done. After its there, you get 0 updates. You must call in to find out anything over a week of them having your trailer. Then good luck having anyone pick up phone, I have waited on hold over 15 minutes, because if you leave a message they will not call you back. I have now received a call from Service Manager to rectify situation, and was pleased with call, so I added another star. I hope to see an improvement with the service calls, good job on being on top of things!

Loved the sales team when I bought my trailer a couple years ago but the 2 times i’ve dealt with service it was garbage and today I went into buy something from parts and I kept getting told that the parts person would be with me in a few moments. Didn’t even see a parts person first or last. Gave up and went down to happy trails and bought the items that I needed with help and in a timely fashion.

Not satisfied with the service. It took 8 weeks to get a quote on a rim for my trailer. Only received one follow up. I know the service department is tough but it would be nice to deal with people that cared.

From the point i walked through McGovern's door i was treated amazing. I know very little about trailers and they took the time to go through every detail with me, explain what i was buying and what would suit me best. From the sales lady all the way to the service department is full of very knowledgable people who are extremely friendly and ready to help with any issue or concerns you may have. The experience you will receive buying from this family of people is unmatchable and i highly recommend them to help you find what you're looking for !

WOW, WOW, WOW...sooo impressed with this company!! PLEASE READ...We are traveling from Alabama to Alaska, just me (68 yr old female) and my daughter. I stopped in this dealership, just as I had a couple more surrounding it. HOWEVER, these people not only noticed us, they actually asked to help us and REALLY helped! One very nice man, whom I thought was a salesperson, was so helpful, he even noticed a vent open on the top of our camper and closed it for us. We purchased the parts we needed and left, but with some advise he had offered, we thought we should upgrade our propane tanks so we returned. They didn’t have the rod for the larger tanks so the nice man told us about a dealership down the road, which he said would be easier than maneuvering thru town. The other dealership had parts and AFTER LOOKING AT OUR CAMPER said it would “only cost $60” to install the tanks. They told me to go get the tanks and they would work it in. When I got back w the tanks, they told me $160 to minimum!! Really?? I just bought the parts and went out to my camper to leave. The man followed and started telling me it was going to cost more because they would have to change the tubing, gauges, etc. Did they not know that when they looked at my camper BEFORE I got the tanks? I felt my forehead to see if I had “Stupid” carved on it. I left with my parts, and went back to McGovern’s. If I was going to pay an outrageous price I would do it with the business that already had my confidence. At McGoverns they unscrewed the rod holding the tanks, screwed in the new rod and tightened the new tanks in place. They even put the new cover together... $40ish and done. If you are Happy to waste your money I suggest the other guys, otherwise McGovern’s gets my vote hands down. All of the employees were helpful, so nice and professional (no scammers here) probably because they were mimicking the nice man who sincerely cared about our welfare - who turned out to be Mr. McGovern. AWESOME! SUCH DECENT PEOPLE!