Docks Plus

Great place lots of stock, and we'll knowledged and all your docking needs..

What a joke. I call to complain about the service (not open during opening hours. No return messages) and they call the cops to claim harassment. A new height in service recovery I will share widely. Maybe they should convert to a vending machine. A few facts that may help readers understand the self righteous attempts by this retailer to justify their incompetence and to save others from a similar experience. There were 3 calls made to the store during business hours. No one answered. 2 messages were left. The first message was polite and very specific - i needed 2 boat tarps. This message was not returned after 3 days. I then went to the store on Monday during store hours and it was closed. I checked their phone to see if there was a notice of unexpected closing (the second call), and after waiting for 30 minutes in hope someone might show up, I left a message in complete exasperation. The reaction of this business owner is telling in 5 ways. 1. Expect excuses 2. Expect deceit. "we had a family emergency" - a doubtful claim given previous admissions on this forum that they or staff find it hard to make it into work on Mondays (so sad). They also have non-family staff that could have covered. 3. Expect Righteous indignance. "how dare someone call me out for my incompetence. I'm gonna call the cops and make false claims of threat and harrassment". The nice constable to whom spoke, and who was apparently misinformed, agreed with with my rights to freedom of speech 4. Given their evident challenges with the basics of running a business, it would be reasonable to assume that more complex matters like a product defect or return, would pose and even greater challenge, both procedurally (is someone ever in the store to deal with a problem let alone a sale) and ethically - will there be an objectively fair resolution to any issue or oder or will there be excuses, deception, or attempts to silence criticism. In short, if you cannot take negative feedback while seeking to blame others and make excuses for failing meet even the most basic elements of your business - answer the phone, return calls, be open during store hours, then I owe a duty to the reputation of those of us in business who operate with integrity, and to well meaning consumers that I value more than you apparently do, to save them from the cost and frustration of attempting to do business with your company.

Grate place lots of stuff

Not a good experience. Felt like I wasn't taken seriously, owner was cold and did not want to help, almost seemed as if he couldn't get me out of there fast enough. I was there to take a look at different dock frames to get an idea of what we wanted for our cottage, however in the first 2 minutes of being there felt like it was time to go. I got the impression that the owner did not want to help me at all, didn't want to answer any questions, was cold and just kept saying if he has to sit down and go over with me what I want then he has to charge a consulting fee as its valuable time for him. I, as a consultant myself, 100%understand time is money, but I simply just wanted to take a look at the frames HE HAD available so I could decide what I wanted to do. I did not need him to hold my hand, but even still that was too much to ask. When I asked about pricing of the pvc compared to the cedar he more or less laughed implying it was too expensive for me to get pvc. I just thought that was really rude, as he does not know me, and has no right to determine how much I can afford. I would think that if i just told you I have a cottage and am looking a building a dock, I have some money.... needless to say I will not be back!

Closed in the middle of the day Monday when they should be open.