Multinautic International

If I could leave no stars I would. Had called directly to Multinautic to place an order but was told I had to go through a listed distributor. I explained that one of the items that was showing on Multinautics website did not show on any of the 3 listed distributors websites. Multinautic assured me that the distributor could get pricing and product. So begins the adventure. Called distributor - I am not naming them as they were not the problem. Requested quote for 3pcs of 16ft dock edge and 2 corners. Quote took 2 1/2 weeks to get back to us. Placed order with distributor who kept us completely abreast of information as they were able to get it. Received product Wed July 04, 2018 - 2 boxs with packing slip indicating all product was there. We were in fact missing the corner units. Called Distributor same day to advise we were short corners, distributor then sent Multinautic an email - cs rep at distributor read me the email they were sending it was very detailed. Reply to distributor was OK - 2 LETTERS Distributor had to call Multinautic to see if they planned on doing anything. Emails and phone calls go back and forth and a week later still no resolution. I finally call Multinautic direct - spend over 45 mins on phone (cells log time) trying to get it sorted out - was be told many explanations on what MIGHT have happened and then was finally told and I quote "I'm sure it will ship today but I won't have info until tonight call back tomorrow" REALLY!!. Told them that was not an answer, go find my order, find out if it is shipping and provide me the tracking information. Another 15 min on hold and miraculously the missing items were shipping and supplied tracking number. I tracked the number supplied and surprise surprise it had been created not 10 min earlier. Well squeaky wheel I guess. Tracked the number today and its showing can not deliver - needs address correction. Called Purolator supplied proper address - Multinautic only put in a unit # I guess is Ontario we don't need street address? All I can say is never again.

They have a complete line of products... Thanks to their advice and services, I was able to find a dock system for my cottage, the full dock kit was delivered at my door and quite easy to assemble.